Credit Card Collections Pro II: Inbound Calls & Solutions

Aumni; Tempe (AZ); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

On-site wellness centers

Retirement savings plan

Tuition reimbursement

Mental health support

Job summary

JPMorganChase is seeking a Specialist II in Collections to be the first point of contact for clients, delivering strong customer service for a range of financial products. The role focuses on inbound calls, building relationships, and offering tailored solutions in a fast-paced environment.

Responsibilities include handling a high volume of calls, interpreting needs, and using multiple systems to support customers.

Qualifications

• High school diploma or GED required.
• 2+ years of phone or in-person customer interactions.
• Strong communication and problem-solving abilities.
• Able to multitask across multiple computer systems.
• Willingness to work flexible hours including evenings/weekends.

Responsibilities

• Handle high volume inbound/outbound calls for financial products.
• Provide exceptional customer service and build client relationships.
• Navigate multiple computer systems efficiently and accurately.
• Follow regulatory practices and departmental procedures.
• Each interaction is owned with empathy and professionalism.
• Collaborate with team to meet goals and improve processes.

Skills

Customer service

Phone support

Multitasking

Empathy

Regulatory compliance

Communication

Education

HS Diploma or GED

Tools

CRM software

Job description

JPMorganChase is seeking a Specialist II in Collections to be the first point of contact for clients, delivering strong customer service for a range of financial products. The role focuses on inbound calls, building relationships, and offering tailored solutions in a fast-paced environment.

Responsibilities include handling a high volume of calls, interpreting needs, and using multiple systems to support customers.