Guest Experience Leader - Outside Operations

Oaks Club Corporation; Osprey (FL); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Full Employer-Paid Health Benefits

Dental / Vision

Retirement Benefits (401k Program)

Paid Time Off (PTO)

Golf Privileges

Job summary

The Oaks Club in Florida is seeking an Outside Operations Team Member to lead the member-facing experience from arrival through departure, delivering recognition, anticipation, and genuine hospitality. You will supervise bag handling, cart and practice-facility readiness, coordinate with Golf Professional staff, and coach a service-minded team to uphold Club standards.

This role emphasizes personal connection with members, consistent presentation, and collaboration across departments to ensure a

Qualifications

• Professional, discreet, and integrity-driven demeanor.
• Visible, engaging leader who interacts with members, guests and staff.
• Member-first mindset with anticipation, recognition, personalization and follow-through.
• Commitment to service excellence, presentation and details of a private-club experience.

Responsibilities

• Lead the daily Outside Operations experience from member arrival through departure, reflecting Club standards.
• Foster accountability, teamwork, urgency and genuine hospitality.
• Serve as a welcoming ambassador, building relationships and learning member preferences.
• Maintain organization of member bag and cart storage.
• Follow SOPs, daily checklists, line-up routines and measurable service standards.
• Oversee arrival, bag handling, bag storage and departure services.
• Assist daily cart operations including staging, cleanliness and storage organization.
• Assist daily practice-facility operations and ensure range readiness and amenities meet standards.
• Coordinate first-tee and starting operations with Golf Professionals for timely starts.
• Manage daily staffing levels in line with business levels and activity.
• Communicate with Golf, Agronomy and other departments about member needs and priorities.
• Own cleanliness and presentation of Outside Operations areas and seek efficiency improvements.
• Support a culture of exceptional service, visibility and ownership.
• Be present and responsive to members, guests and team members.
• Set clear expectations and coach consistently.
• Maintain polished professional appearance and demeanor.
• Show flexibility and team-first mentality across Golf Operations.
• Participate in training and professional development.
• Represent The Oaks Club with enthusiasm and pride.
• Adapt to events and daily priorities, ensuring smooth operations.

Skills

Guest relations

Leadership

Customer service

Professional appearance

Job description

The Oaks Club in Florida is seeking an Outside Operations Team Member to lead the member-facing experience from arrival through departure, delivering recognition, anticipation, and genuine hospitality. You will supervise bag handling, cart and practice-facility readiness, coordinate with Golf Professional staff, and coach a service-minded team to uphold Club standards.

This role emphasizes personal connection with members, consistent presentation, and collaboration across departments to ensure a