Outside Auto Appraiser - LA/Metro

The Travelers Indemnity Company; Los Angeles (CA); Remote; USD 62,000 - 103,000; Full time

Job summary

An established industry player is seeking a detail-oriented Auto Claim Professional to join their team. This role involves inspecting and evaluating auto physical damage claims, negotiating settlements, and providing technical support to claim staff. The ideal candidate will have a strong background in auto appraisal, excellent negotiation skills, and a commitment to customer service. With a focus on innovation and collaboration, this position offers the chance to make a significant impact while working in a supportive environment. Join a company that values its employees and offers comprehensive benefits from day one.

Benefits

Health Insurance

401(k) Matching

Pension Plan

Paid Time Off

Wellness Program

Volunteer Encouragement

Qualifications

• Minimum one year of auto appraisal experience required.
• Valid Driver's License is mandatory.

Responsibilities

• Inspect and evaluate auto physical damage claims.
• Negotiate claim settlements with customers and repair facilities.
• Prepare accurate damage appraisals and documentation.

Skills

Auto Appraisal

Negotiation

Mathematical Skills

Analytical Thinking

Communication

Customer Service

Education

High School Degree or GED

Associates Degree

Bachelor's Degree

Technical School Degree

Tools

Claims Appraisal Systems

Estimating Software

Job description

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$62,200.00 - $102,600.00

Target Openings

1

What Is the Opportunity?

Under direct supervision, this position has responsibility for inspecting, estimating, negotiating, and evaluating 1st and 3rd party auto physical damage claims, including both personal and business insurance claims. The claim types will be basic to moderate physical damage coverages as it relates to damage assessment. This includes collision, comprehensive, property damage related to autos, rental and towing as well as fire, theft, flood, lightning, diminished value claims and any claims that involve injuries. The actual resolution and settlement of these claims will be the responsibility of the Auto Claim Professional. This position will serve as a technical resource for auto claim staff and will provide advice and direction to claim professionals on claim damages to achieve optimal outcomes. This position is based 100% remotely and may include a combination of mobile work and/or work from your primary residence. This job does not lead others.

What Will You Do?

• Delivers consistent service quality throughout the claim life cycle, including but not limited to prompt contact, explaining the process, setting expectations, ongoing effective communication, and follow-through to achieve optimal outcomes.
• Effectively manages work assignments and promptly travels to the location of vehicle/equipment.
• Scopes claims utilizing technical expertise and information gathered to accurately determine physical claim value using company recognized resources and estimating software.
• Establishes the physical damage claim value of assigned losses.
• Prepares and documents accurate vehicle/equipment damage appraisals, Actual Cash and Replacement values according to applicable regulatory and corporate guidelines.
• Partners with the assigned Claim Professional throughout the life of the claim to ensure appropriate resolution and pursuit of alternative recovery sources.
• Negotiates the claim with the customer and/or repair facilities to achieve agreement on value including required payments.
• Determines settlement amounts for applicable Total Loss claims, including coverages and deductibles.
• Negotiates and conveys claim settlements within authority and initiates payment to the customer.
• Provides inspection assistance as needed across all lines of business and departments.
• Effectively manages work assignments and tracks savings and referrals.
• Reviews and analyzes coverage and applies policy conditions pertinent to a variety of 1st party auto damage claims.
• Conducts damage management including managing the repair process.
• Establishes and maintains appropriate claim and expense reserves.
• Develops and updates a plan of action, including maintaining an effective diary for vehicle repair process management.
• Communicates claim damage assessment following negotiation of value with repair facilities.
• Obtains authorization to initiate payment to the customer/repair facility.
• Acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements.
• Participates in our Catastrophe Response Program which could include deployment away for a minimum of 16 days.
• Performs other duties as assigned.

What Will Our Ideal Candidate Have?

• Associates Degree, Bachelors Degree or Technical School Degree preferred.
• Two years of auto appraisal experience preferred; prior experience with insurance carrier preferred.
• Strong technical background including extensive knowledge of auto repair and repair techniques preferred.
• Thorough knowledge of claims appraisal systems and overall claim operations.
• Strong mathematical and negotiation skills.
• Demonstrated ownership attitude and customer-centric response to all tasks.
• Strong teamwork skills.
• Ability to remain current on jurisdictional laws and regulations.
• Commitment to continuous education.
• Competency Levels:
• Analytical Thinking Basic
• Judgment/Decision Making Basic
• Communication Basic
• Negotiation Intermediate
• Insurance Contract Knowledge Basic
• Principles of Investigation Basic
• Value Determination Intermediate
• Settlement Techniques Intermediate
• Auto Technical Intermediate

What is a Must Have?

• High School Degree or GED with a minimum of one year auto appraisal experience required.
• Valid Driver's License.

What Is in It for You?

• Health Insurance: Employees and their eligible family members are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program provides tools, discounts, and resources to achieve your wellness goals.
• Volunteer Encouragement: We encourage our employees to get involved in the communities we serve.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization.

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.