Outside Auto Appraiser - LA / Metro

The Travelers Indemnity Company; Los Angeles (CA); Remote; USD 62,000 - 103,000; Full time

Job summary

An established industry player is seeking an Auto Claim Professional to join their team. This role focuses on inspecting and evaluating auto physical damage claims, ensuring top-notch service and effective communication throughout the claim lifecycle. The ideal candidate will possess strong negotiation skills and a solid understanding of auto repair processes. With a commitment to innovation and collaboration, this company offers a supportive environment where you can thrive. Enjoy comprehensive benefits, including health insurance from day one and generous paid time off. If you're passionate about helping others and have a keen eye for detail, this opportunity is perfect for you.

Benefits

Health Insurance

401(k) match

Student loan repayment contributions

20 days Paid Time Off

Wellness programs

Mental health support

Volunteer opportunities

Qualifications

• 2+ years of auto appraisal experience preferred; insurance carrier experience advantageous.
• Understanding of insurance contracts and investigation principles.

Responsibilities

• Inspect, estimate, negotiate, and evaluate auto physical damage claims.
• Deliver consistent service quality throughout the claim lifecycle.
• Negotiate claims with customers and repair facilities.

Skills

Auto appraisal experience

Negotiation skills

Auto repair knowledge

Analytical thinking

Communication skills

Teamwork

Education

High School Degree or GED

Associates Degree

Bachelor's Degree

Technical School Degree

Tools

Claims systems

Windows

Excel

Word

Job description

Taking care of our customers, our communities, and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Claim

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range: $62,200.00 - $102,600.00

Target Openings

What Is the Opportunity?

Under direct supervision, this position is responsible for inspecting, estimating, negotiating, and evaluating 1st and 3rd party auto physical damage claims, including personal and business insurance claims. The claim types include collision, comprehensive, property damage related to autos, rental and towing, fire, theft, flood, lightning, diminished value claims, and injury-related claims. The Auto Claim Professional will handle resolution and settlement, serve as a technical resource, and provide advice to claim staff. This position is remote, may include mobile work, and does not lead others.

What Will You Do?

1. Deliver consistent service quality throughout the claim lifecycle, including prompt contact, explaining processes, setting expectations, effective communication, and follow-through.
2. Manage work assignments, travel to vehicle locations, and view vehicles/equipment as needed.
3. Scope claims using technical expertise and software to determine claim value.
4. Establish claim value and prepare damage appraisals following guidelines.
5. Partner with Claim Professionals during the claim process to ensure optimal resolution.
6. Negotiate claims with customers and repair facilities to reach agreements.
7. Handle total loss claims, determine settlement amounts, and initiate payments.
8. Assist other lines of business with inspections and catastrophe response.
9. Review coverage, apply policy conditions, and manage repair processes.
10. Maintain claim and expense reserves and manage the vehicle repair process.
11. Communicate damage assessments and obtain authorization for payments.
12. Maintain necessary insurance licenses and participate in catastrophe response, including deployment.
13. Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Associates Degree, Bachelors Degree, or Technical School Degree preferred; relevant licenses preferred.
• Two years of auto appraisal experience preferred; insurance carrier experience advantageous.
• Strong auto repair knowledge, claims systems familiarity, and proficiency in Windows, Excel, Word.
• Participation in Auto Catastrophe response, including deployment.
• Strong negotiation, ownership, teamwork, and compliance skills.
• Basic analytical thinking, judgment, and communication skills; intermediate negotiation skills.
• Understanding of insurance contracts and investigation principles; intermediate auto technical knowledge.

What is a Must Have?

• High School Degree or GED with at least one year auto appraisal experience.
• Valid Driver's License.

What Is in It for You?

• Health Insurance from day one, including dependents.
• Retirement benefits, including 401(k) match and student loan repayment contributions.
• Minimum of 20 days Paid Time Off plus holidays.
• Wellness programs, mental health support, and volunteer opportunities.

Employment Practices

Travelers is an equal opportunity employer. We value diversity and are committed to inclusive hiring. For candidates in Colorado, specific disclosures are not required. Questions about physical requirements can be directed via email. We reserve the right to adjust the level of the position. For more benefits information, visit our website.