Outside Auto Appraiser - LA / Metro

The Travelers Companies, Inc; Los Angeles (CA); Remote; USD 62,000 - 103,000; Full time

Job summary

An established industry player is seeking an Auto Claim Professional to join their dynamic team. This role involves evaluating and negotiating auto damage claims, ensuring exceptional service quality throughout the claim lifecycle. The position offers the opportunity to work remotely while contributing to a collaborative culture that values innovation and customer care. With a comprehensive benefits package including health insurance from day one, retirement plans, and generous paid time off, this role is perfect for those looking to make a meaningful impact in the insurance sector. If you have a passion for customer service and a strong background in auto appraisal, we want to hear from you!

Benefits

Health insurance coverage from day one

401(k) match

Student loan repayment options

Pension plan

20 days paid time off annually

Wellness programs

Mental health support

Community involvement incentives

Qualifications

• Minimum one year of auto appraisal experience required.
• Strong negotiation and customer service skills are essential.

Responsibilities

• Inspect and evaluate auto physical damage claims.
• Negotiate settlements and manage claim processes efficiently.

Skills

Auto appraisal experience

Negotiation skills

Customer service

Analytical thinking

Knowledge of auto repair

Education

High School Diploma or GED

Associate’s or Bachelor’s Degree

State appraiser and claim licenses

Tools

Windows

Excel

Word

Job description

Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Claim

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary will be determined by factors including role scope, complexity, location, candidate skills, education, credentials, experience, and other employment conditions. Employees are also eligible for performance-based cash incentives as part of our comprehensive compensation and benefits program.

Salary Range

62,200.00 - $102,600.00

Target Openings

1

What Is the Opportunity?

Under supervision, this role involves inspecting, estimating, negotiating, and evaluating 1st and 3rd party auto physical damage claims, including personal and business insurance claims. This includes damage assessment for collision, comprehensive, property damage, fire, theft, flood, lightning, and injury claims. The Auto Claim Professional will handle resolution and settlement, serving as a technical resource and providing guidance to claim staff. The role is fully remote, potentially involving mobile work and/or work from home, and does not include team leadership responsibilities.

What Will You Do?

1. Deliver consistent service quality throughout the claim lifecycle, including prompt contact, clear communication, and follow-through.
2. Manage work assignments efficiently, including travel to vehicle locations when needed.
3. Scope claims using technical expertise and appraisal software to determine claim values.
4. Establish damage claim values and prepare accurate appraisals in line with regulatory and corporate guidelines.
5. Partner with Claim Professionals throughout the claim process to ensure proper resolution and pursue recovery sources.
6. Negotiate claim settlements with customers and repair facilities to reach agreements within authority.
7. Handle total loss claims, determining settlement amounts and coverage applicability.
8. Coordinate payments and provide inspection assistance across various lines of business.
9. Maintain timely claim and expense reserves and manage vehicle repair processes.
10. Communicate damage assessments and obtain authorization for payments.
11. Maintain required insurance licenses and participate in the Catastrophe Response Program, which may include deployment and extended travel.
12. Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Associate’s, Bachelor’s, or Technical Degree preferred; state appraiser and claim licenses are advantageous.
• At least two years of auto appraisal experience preferred; prior insurance carrier experience is a plus.
• Strong auto repair knowledge, claim systems familiarity, and proficiency in Windows, Excel, and Word.
• Participation in Auto Catastrophe response, including deployment and travel.
• Excellent negotiation, ownership, customer service, teamwork, and compliance skills.
• Basic analytical thinking, judgment, and communication skills; intermediate negotiation skills; basic insurance contract knowledge; basic principles of investigation; intermediate auto technical skills.

What is a Must Have?

• High School Diploma or GED with at least one year auto appraisal experience.
• Valid Driver’s License.

What Is in It for You?

• Health insurance coverage from day one for employees and eligible family members.
• Retirement benefits including a 401(k) match, student loan repayment options, and a pension plan.
• Minimum of 20 days paid time off annually plus nine holidays.
• Wellness programs, mental health support, and community involvement incentives.

Employment Practices

Travelers is an equal opportunity employer that values diversity and inclusion. Specific disclosures for Colorado candidates are noted, and physical requirements can be addressed via email. We reserve the right to adjust the level of this position as needed. For more information on our benefits, visit our website.