Outside Auto Appraiser - LA / Metro

Travelers Insurance; Los Angeles (CA); Remote; USD 62,000 - 103,000; Full time

Job summary

An established industry player is seeking an Auto Claim Professional to join their innovative team. This fully remote role offers the opportunity to inspect and evaluate auto damage claims, ensuring exceptional service quality throughout the claim lifecycle. Candidates will utilize their technical expertise to scope claims accurately and negotiate settlements effectively. With a strong emphasis on customer service and teamwork, this position is ideal for individuals passionate about making a difference in the insurance field. Enjoy a comprehensive benefits package and a supportive work environment that values collaboration and community involvement.

Benefits

Health Insurance

401(k) matching

Paid Time Off

Wellness Program

Volunteer Encouragement

Qualifications

• At least two years of auto appraisal experience preferred.
• Strong technical knowledge of auto repair and terminology.
• Valid Driver’s License required.

Responsibilities

• Inspect, estimate, negotiate, and evaluate auto physical damage claims.
• Collaborate with Claim Professionals from investigation to resolution.
• Negotiate claim settlements with customers or repair facilities.

Skills

Auto appraisal experience

Negotiation skills

Technical knowledge of auto repair

Mathematical skills

Customer-centric approach

Education

High School Diploma or GED

Associate’s Degree

Bachelor’s Degree

Technical School Degree

Tools

Claims appraisal systems

Microsoft Excel

Microsoft Word

Job description

Taking care of our customers, our communities, and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture rooted in innovation and thriving on collaboration. Imagine loving what you do and where you do it.

Job Category

Claim

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad spectrum of salaries across the country. The actual salary will depend on factors such as role scope, complexity, location, candidate skills, education, training, credentials, experience, and other employment conditions. Employees are also eligible for performance-based cash incentives as part of our comprehensive compensation and benefits program.

Salary Range

$62,200.00 - $102,600.00

Target Openings

What Is the Opportunity?

Under direct supervision, this position involves inspecting, estimating, negotiating, and evaluating 1st and 3rd party auto physical damage claims, including personal and business insurance claims. The claim types will generally involve basic to moderate physical damage coverages such as collision, comprehensive, property damage, rental, towing, fire, theft, flood, lightning, diminished value, and injury-related claims. The resolution and settlement of these claims will be handled by the Auto Claim Professional. This role serves as a technical resource for auto claim staff, providing advice and guidance to optimize claim outcomes. The position is fully remote, with a mix of mobile and home-based work, and does not include team leadership responsibilities.

What Will You Do?

1. Deliver consistent service quality throughout the claim lifecycle, including prompt contact, clear process explanations, expectation setting, ongoing communication, and follow-through to meet commitments.
2. Manage work assignments efficiently, including travel to inspect vehicles or equipment when necessary.
3. Accurately scope claims using technical expertise and company-recognized resources, estimating software, and evaluation tools.
4. Determine the physical damage claim value and prepare detailed appraisals, including actual cash and replacement values, in compliance with regulatory and corporate guidelines.
5. Collaborate with the assigned Claim Professional from investigation to resolution, pursuing recovery options like subrogation or SIU as appropriate.
6. Negotiate claim settlements with customers or repair facilities, reaching agreement on values and payments.
7. For total loss claims, determine settlement amounts considering coverages and deductibles.
8. Process payments for claim settlements, including total losses and rental reimbursements.
9. Assist other lines of business and departments with inspections and catastrophe response when needed.
10. Track work progress, manage reserves, and monitor savings and referrals.
11. Review coverage, apply policy conditions, and manage the repair process when appropriate.
12. Maintain timely claim and expense reserves, and develop action plans to ensure timely repairs.
13. Communicate damage assessments post-negotiation and obtain authorization for payments.
14. Maintain necessary insurance licenses and participate in our Catastrophe Response Program, which may include deployment for at least 16 days.
15. Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Associate’s Degree, Bachelor’s Degree, or Technical School Degree preferred. State appraiser and claim handling licenses are also preferred.
• At least two years of auto appraisal experience, preferably with an insurance carrier.
• Strong technical knowledge of auto repair, terminology, and construction.
• Familiarity with claims appraisal systems, Windows, Excel, and Word.
• Participation in Auto Catastrophe response, including extended deployment and travel with minimal notice.
• Strong mathematical and negotiation skills.
• Ownership attitude and customer-centric approach.
• Excellent teamwork skills.
• Ability to stay current on laws and regulations, and communicate compliance effectively.
• Commitment to ongoing education.

What Is a Must Have?

• High School Diploma or GED with at least one year of auto appraisal experience.
• Valid Driver’s License.

What Is in It for You?

• Health Insurance: Coverage from day one for employees and eligible family members.
• Retirement: 401(k) matching up to 5%, with additional contributions for student loan payments and a fully funded Pension Plan.
• Paid Time Off: Minimum of 20 days annually plus nine paid holidays.
• Wellness Program: Resources, discounts, and professional counseling services.
• Volunteer Encouragement: Community involvement supported through matching gifts and volunteer rewards.

Employment Practices

Travelers is an equal opportunity employer that values diversity and inclusion. In Colorado, candidates are not required to disclose educational dates. For questions about physical requirements, contact us via email. We reserve the right to adjust the level of the position. For more on our benefits, please visit our website.