Outreach Specialist: In-Home Health Screenings (Bilingual)

Ultimate Staffing; Costa Mesa (CA); Presencial; USD 23.000 - 32.000; Jornada completa

Descripción de la vacante

Ultimate Staffing is seeking a Member Outreach / Customer Service Representative in Santa Ana to call health plan members from a provided list to schedule in-home health screenings for diabetes and general health risk assessments.

This in-office role requires outbound calling, excellent communication, and Spanish bilingual ability to engage members and overcome objections. Strong computer skills and teamwork are essential; a high school diploma is required and on-the-job training is provided.

Formación

• High school diploma or equivalent.
• Customer service or phone-based experience required.
• Prior healthcare customer support experience is a plus.
• Strong communication and objection-handling skills.
• Outgoing, friendly, and member-focused.
• Bilingual Spanish required.

Responsabilidades

• Make outbound calls from a call list to schedule in-home health screenings.
• Explain the screening process and answer member questions.
• Overcome objections with professionalism and empathy.
• Verify and update member information in the system.
• Maintain accurate call notes and documentation.
• Work collaboratively with team members to meet scheduling goals.
• Follow all company policies, compliance standards, and confidentiality requirements.
• All calls are manual outbound (no auto-dialer).

Conocimientos

Customer service

Phone-based experience

Communication skills

Teamwork

Educación

High school diploma or equivalent

Herramientas

Microsoft Office

Descripción del empleo

Ultimate Staffing is seeking a Member Outreach / Customer Service Representative in Santa Ana to call health plan members from a provided list to schedule in-home health screenings for diabetes and general health risk assessments.

This in-office role requires outbound calling, excellent communication, and Spanish bilingual ability to engage members and overcome objections. Strong computer skills and teamwork are essential; a high school diploma is required and on-the-job training is provided.