Bilingual Member Outreach & Scheduling Agent (Spanish)

Ultimate Staffing; Costa Mesa (CA); Vor Ort; USD 48.712.000 - 65.767.000; Vollzeit

Zusammenfassung

Ultimate Staffing is seeking a Member Outreach / Customer Service Representative to perform outbound calls to health plan members for scheduling in-home screenings. The role emphasizes friendliness, problem-solving, and clear communication, with a focus on outbound outreach and exceptional member service.

The position requires a high school diploma, customer service or phone experience, and bilingual Spanish proficiency.

Qualifikationen

• High school diploma or equivalent.
• Customer service or phone-based experience required.
• Bilingual Spanish required.
• Healthcare customer support experience is a plus.

Aufgaben

• Make outbound calls to schedule in-home health screenings.
• Explain the screening process and answer member questions.
• Overcome objections with professionalism and empathy.
• Verify and update member information in the system.
• Maintain accurate call notes and documentation.
• Collaborate with team to meet scheduling goals.
• Follow company policies and confidentiality requirements.

Kenntnisse

Customer service

Phone-based experience

Communication skills

Objection handling

Microsoft Office

Bilingual Spanish

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Ultimate Staffing is seeking a Member Outreach / Customer Service Representative to perform outbound calls to health plan members for scheduling in-home screenings. The role emphasizes friendliness, problem-solving, and clear communication, with a focus on outbound outreach and exceptional member service.

The position requires a high school diploma, customer service or phone experience, and bilingual Spanish proficiency.