Outreach Programs Admin & Data Support II

Access; Medford (OR); On-site; USD 27,000 - 35,000; Full time

Job summary

ACCESS Outreach in Medford, OR is seeking an Outreach Program Support Specialist II to assist program staff across the ACCESS Outreach services. The role reports to the Peer Support Supervisor and includes routine office duties such as data entry, file reviews, maintaining records, processing applications, and scheduling front desk activities.

You will input data into databases, coordinate referrals, answer calls and emails, manage records, run reports from the case management system, and

Qualifications

• Must have at least one year in a client-focused field.
• Ability to multitask in a fast-paced environment with attention to detail.
• Excellent interpersonal, written, and oral communication skills.
• Demonstrated ability to work with customers and co-workers while maintaining confidentiality.
• Able to work both independently and collaboratively.
• Minimum 6 months of demonstrable record-keeping, organizational and administrative experience.
• Strong computer skills, including proficiency in Microsoft Office and web-based applications.
• Valid Oregon driver’s license with an acceptable record.

Responsibilities

• Perform and refine administrative duties to support Outreach and Peer Support programs.
• Input accurate information promptly into multiple databases as necessary.
• Assemble and maintain files and reference materials per ACCESS procedures.
• Perform documentation and file reviews; update program policies as needed.
• Process and review program applications according to ACCESS procedures.
• Schedule and coordinate front desk responsibilities.
• Maintain and shred documents per ACCESS procedures.
• Coordinate with other departments/agencies to provide referrals for community services.
• Answer phone calls and emails for Outreach/Peer Support services.

Skills

Data entry

Customer service

Interpersonal skills

Written & oral communication

Confidentiality

Independence & collaboration

Multitasking

Tools

Microsoft Office

Job description

ACCESS Outreach in Medford, OR is seeking an Outreach Program Support Specialist II to assist program staff across the ACCESS Outreach services. The role reports to the Peer Support Supervisor and includes routine office duties such as data entry, file reviews, maintaining records, processing applications, and scheduling front desk activities.

You will input data into databases, coordinate referrals, answer calls and emails, manage records, run reports from the case management system, and