Outreach Program Support Specialist II

Access; Medford (OR); On-site; USD 27,000 - 35,000; Full time

Job summary

ACCESS Outreach in Medford, OR is seeking an Outreach Program Support Specialist II to assist program staff across the ACCESS Outreach services. The role reports to the Peer Support Supervisor and includes routine office duties such as data entry, file reviews, maintaining records, processing applications, and scheduling front desk activities.

You will input data into databases, coordinate referrals, answer calls and emails, manage records, run reports from the case management system, and

Qualifications

• Must have at least one year in a client-focused field.
• Ability to multitask in a fast-paced environment with attention to detail.
• Excellent interpersonal, written, and oral communication skills.
• Demonstrated ability to work with customers and co-workers while maintaining confidentiality.
• Able to work both independently and collaboratively.
• Minimum 6 months of demonstrable record-keeping, organizational and administrative experience.
• Strong computer skills, including proficiency in Microsoft Office and web-based applications.
• Valid Oregon driver’s license with an acceptable record.

Responsibilities

• Perform and refine administrative duties to support Outreach and Peer Support programs.
• Input accurate information promptly into multiple databases as necessary.
• Assemble and maintain files and reference materials per ACCESS procedures.
• Perform documentation and file reviews; update program policies as needed.
• Process and review program applications according to ACCESS procedures.
• Schedule and coordinate front desk responsibilities.
• Maintain and shred documents per ACCESS procedures.
• Coordinate with other departments/agencies to provide referrals for community services.
• Answer phone calls and emails for Outreach/Peer Support services.

Skills

Data entry

Customer service

Interpersonal skills

Written & oral communication

Confidentiality

Independence & collaboration

Multitasking

Tools

Microsoft Office

Job description

Job Details

Job Location: Legal Address - Medford, OR 97504

Position Type: Full Time

Salary Range: $19.67 - $25.61 Hourly

Job Shift: Day

Job Category: Nonprofit - Social Services

Position Summary

This position is responsible for providing support to all program staff within the Support Services ACCESS Outreach programs. This position will report directly to the Peer support supervisor. The Outreach Program Support Specialist II will perform a variety of general office tasks including data entry, file review, file maintenance, program eligibility, scheduling, refining procedures, and return phone calls, in addition to other office duties.

Position Duties & Responsibilities

• Perform and refine administrative duties to support the Outreach and Peer support program.
• Input accurate information promptly into multiple databases as necessary.
• Assemble and maintain files and reference materials as instructed by ACCESS procedures.
• Perform documentation and file reviews for data errors. Update program policies and procedures as instructed by the Outreach Manager and Peer Support Supervisor.
• Process and review program applications according to ACCESS program procedures, accurately and promptly.
• Schedule and coordinate Front desk responsibilities.
• File, maintain, and/or shred documents according to ACCESS procedures.
• Coordinate with other Departments and/or Agencies to provide referrals for programs/services in the community to ensure maximum service to participants.
• Answer phone calls and emails from people looking for Outreach/ Peer Support services.
• Schedule appointments for Outreach staff as requested.
• Help maintain records of all Outreach contacts as requested.
• Return phone calls from the Outreach team phone line promptly, responding appropriately.
• Run reports in the case management system and report accuracy to the supervisor.
• Work closely with the Outreach intake and program support positions in developing walk-in service delivery and coordinating office outreach efforts.
• Complete other duties and special projects as assigned by the Outreach Program Supervisor.

QualificationsPosition Requirements

• Belief in ACCESS’ mission to help provide food, warmth, and shelter.
• Must have at least one year’s experience in a client-focused field.
• Must be able to multitask in a variety of areas and maintain sustained concentration with attention to detail.
• Must have good interpersonal, written communication, and oral communication skills.
• Demonstrated ability to work effectively with customers and co-workers and sustain participant and interdepartmental confidentiality.
• Able to work both independently and collaboratively.
• Must have a minimum of 6 months of demonstrative excellent record-keeping, organizational skills, and administrative experience.
• Excellent computer skills including proficiency in software programs including but not limited to Microsoft Office products and web-based applications.
• A valid Oregon driver's license with a record that is acceptable under ACCESS insurance policies.

Position Preferences

• Bilingual in English and Spanish