Outreach Program Support Specialist II (48143)

Access; Medford (OR); On-site; USD 27,000 - 35,000; Full time

Job summary

ACCESS Outreach in Medford, OR is seeking an Outreach Program Support Specialist II to assist program staff across Support Services. You will perform general office duties, data entry, file maintenance, scheduling, and eligibility review, reporting to the Peer Support Supervisor.

The role requires at least one year in a client-facing role, strong communication, multitasking, confidentiality, and Proficiency with Microsoft Office and web-based tools.

Qualifications

• Belief in ACCESS' mission to help provide food, warmth, and shelter.
• Must have at least one year's experience in a client-focused field.
• Must be able to multitask in a variety of areas and maintain sustained concentration with attention to detail.
• Must have good interpersonal, written and oral communication skills.
• Demonstrated ability to work effectively with customers and co-workers while maintaining confidentiality.
• Able to work independently and collaboratively.
• Must have at least 6 months of demonstrable record-keeping, organizational skills, and administrative experience.
• Excellent computer skills including Microsoft Office and web-based applications.
• Valid Oregon driver's license with acceptable record under ACCESS policies.

Responsibilities

• Provide support to Outreach and Peer support programs.
• Input accurate information into multiple databases promptly.
• Assemble and maintain files and reference materials.
• Perform documentation and file reviews for data errors; update procedures.
• Process and review program applications according to ACCESS procedures.
• Schedule and coordinate front desk responsibilities.
• File, maintain, and shred documents per ACCESS procedures.
• Coordinate with departments/agencies to provide referrals.
• Answer calls and emails; schedule appointments for Outreach staff.
• Maintain records of Outreach contacts; return calls to the team line.
• Run reports in the case management system and ensure accuracy.
• Develop walk-in service delivery with Outreach intake and program support.
• Complete other duties and special projects as assigned.

Skills

Data entry

Multitasking

Written communication

Oral communication

Interpersonal skills

Confidentiality

Tools

Microsoft Office

Web-based applications

Job description

Job Details

Job Location: Legal Address - Medford, OR 97504

Position Type: Full Time

Salary Range: $19.67 - $25.61 Hourly

Job Shift: Day

Job Category: Nonprofit - Social Services

Position Summary

This position is responsible for providing support to all program staff within the Support Services ACCESS Outreach programs. This position will report directly to the Peer support supervisor. The Outreach Program Support Specialist II will perform a variety of general office tasks including data entry, file review, file maintenance, program eligibility, scheduling, refining procedures, and return phone calls, in addition to other office duties.

Position Duties & Responsibilities

• Perform and refine administrative duties to support the Outreach and Peer support program.
• Input accurate information promptly into multiple databases as necessary.
• Assemble and maintain files and reference materials as instructed by ACCESS procedures.
• Perform documentation and file reviews for data errors. Update program policies and procedures as instructed by the Outreach Manager and Peer Support Supervisor.
• Process and review program applications according to ACCESS program procedures, accurately and promptly.
• Schedule and coordinate Front desk responsibilities.
• File, maintain, and/or shred documents according to ACCESS procedures.
• Coordinate with other Departments and/or Agencies to provide referrals for programs/services in the community to ensure maximum service to participants.
• Answer phone calls and emails from people looking for Outreach/ Peer Support services.
• Schedule appointments for Outreach staff as requested.
• Help maintain records of all Outreach contacts as requested.
• Return phone calls from the Outreach team phone line promptly, responding appropriately.
• Run reports in the case management system and report accuracy to the supervisor.
• Work closely with the Outreach intake and program support positions in developing walk-in service delivery and coordinating office outreach efforts.
• Complete other duties and special projects as assigned by the Outreach Program Supervisor.

Qualifications

• Belief in ACCESS' mission to help provide food, warmth, and shelter.
• Must have at least one year's experience in a client-focused field.
• Must be able to multitask in a variety of areas and maintain sustained concentration with attention to detail.
• Must have good interpersonal, written communication, and oral communication skills.
• Demonstrated ability to work effectively with customers and co-workers and sustain participant and interdepartmental confidentiality.
• Able to work both independently and collaboratively.
• Must have a minimum of 6 months of demonstrative excellent record-keeping, organizational skills, and administrative experience.
• Excellent computer skills including proficiency in software programs including but not limited to Microsoft Office products and web-based applications.
• A valid Oregon driver's license with a record that is acceptable under ACCESS insurance policies.

Position Preferences

• Bilingual in English and Spanish