Outreach Manager

Phipps; New York (NY); On-site; USD 60,000 - 65,000; Full time

Job summary

Phipps Houses is seeking a Recruitment Strategy & Enrollment Manager in New York to develop and implement recruitment plans, lead initiatives across workforce programs, and monitor enrollment pipelines. The role emphasizes equitable outreach, staff supervision, and data-driven improvements, collaborating with program directors to forecast needs.

Travel within the city may be required. Applicants should have a bachelor's degree in a related field and at least two years' experience in workforce

Qualifications

• Bachelor's degree in a related field required.
• Minimum of two years of progressive experience in workforce development, marketing, recruitment, admissions, community engagement, or nonprofit program operations.
• Minimum of one year of supervisory experience preferred.
• Experience managing recruitment initiatives and community partnerships.
• Experience with publicly funded workforce development programs (WIOA, DYCD, Train & Earn, or similar) preferred.

Responsibilities

• Develop and implement annual and quarterly recruitment plans that align with enrollment goals.
• Lead recruitment initiatives across multiple workforce programs and funding streams.
• Monitor participant pipeline metrics from inquiry through enrollment.
• Analyze recruitment data to identify trends, barriers, and opportunities for improvement.
• Develop action plans when enrollment targets are not met.
• Ensure equitable recruitment practices that reach underserved communities.
• Collaborate with Program Director and Program Manager to forecast enrollment needs and recruitment timelines.
• Develop and maintain outreach calendars, recruitment schedules, and enrollment timelines.
• Coordinate the development and distribution of recruitment materials.
• Monitor Salesforce and other databases for timely data entry and reporting.

Skills

Leadership

Public speaking

Data analysis

Project management

Staff supervision

Relationship building

Communication

Equity outreach

Education

Bachelor's degree in related field

Tools

Salesforce

Microsoft Office Suite

Google Workspace

Job description

Recruitment Strategy & Enrollment Management

• Develop and implement annual and quarterly recruitment plans that align with departmental enrollment goals.
• Lead recruitment initiatives across multiple workforce programs and funding streams.
• Monitor participant pipeline metrics from inquiry through enrollment.
• Analyze recruitment data to identify trends, barriers, and opportunities for improvement.
• Develop action plans when enrollment targets are not being met.
• Ensure equitable recruitment practices that reach underserved communities.
• Collaborate with Program Director and Program Manager to forecast enrollment needs and recruitment timelines.

Community Partnerships & Outreach

• Develop and maintain strategic partnerships with community-based organizations, schools, colleges, NYCHA developments, workforce agencies, elected officials, faith-based organizations, libraries, and employers.
• Represent the organization at community meetings, workforce collaboratives, conferences, hiring fairs, and public events.
• Identify and cultivate new referral sources to expand participant recruitment pipelines.
• Coordinate department-wide outreach campaigns and marketing initiatives.
• Ensure outreach activities effectively promote all workforce programs.
• Supervise Outreach & Recruitment Specialists, interns, and temporary outreach staff.
• Provide coaching, performance management, and professional development.
• Assign workloads and monitor staff productivity.
• Conduct regular supervision meetings and field observations.
• Develop outreach schedules and event coverage plans.
• Foster a collaborative, customer-service-oriented team culture.

Enrollment Operations

• Oversee participant enrollment processes to ensure efficiency and compliance.
• Monitor intake scheduling, orientation attendance, TABE testing, and participant onboarding activities.
• Ensure recruitment staff maintain timely communication with prospective participants.
• Review participant enrollment reports to monitor conversion rates from inquiry to enrollment.
• Identify opportunities to improve participant engagement throughout the enrollment process.

Program Administration

• Develop and maintain outreach calendars, recruitment schedules, and enrollment timelines.
• Ensure accurate documentation of outreach activities, recruitment contacts, and enrollment outcomes.
• Monitor Salesforce and other databases to ensure timely and accurate data entry.
• Review recruitment reports and prepare monthly performance dashboards for leadership.
• Coordinate the development and distribution of recruitment materials.
• Oversee inventory and ordering of outreach supplies and promotional materials.
• Assist with program planning, special projects, and departmental initiatives.

Data, Compliance & Quality Assurance

• Ensure participant documentation complies with funder and organizational requirements.
• Maintain audit-ready recruitment and enrollment records.
• Utilize data to evaluate recruitment effectiveness and recommend continuous improvements.
• Support monitoring visits, audits, and funder reporting requirements.
• Ensure recruitment activities comply with organizational policies and funding regulations.
• Partner with Program Directors, Case Managers, Career Coaches, Job Developers, Compliance staff, and Employer Engagement teams to coordinate participant enrollment.
• Collaborate with Communications staff on recruitment campaigns and marketing materials.
• Support employer recruitment events, hiring fairs, graduations, and community events.
• Participate in departmental planning meetings and strategic initiatives.
• Serve on internal committees and cross-functional workgroups as assigned.
• Other tasks and responsibilities as identified by supervisor

Minimum Qualifications

• Bachelor's degree in Human Services, Public Administration, Social Work, Education, Communications, Marketing, Business Administration, or a related field required.
• Minimum of two years of progressively responsible experience in workforce development, marketing, recruitment, admissions, community engagement, or nonprofit program operations.
• Minimum of one year of supervisory experience preferred.
• Experience managing recruitment initiatives and community partnerships.
• Experience with publicly funded workforce development programs (WIOA, DYCD, Train & Earn, or similar) preferred.

Knowledge, Skills & Abilities

• Strong leadership and supervisory skills.
• Exceptional relationship-building and networking abilities.
• Excellent public speaking and presentation skills.
• Strong analytical skills with the ability to interpret recruitment and enrollment data.
• Experience managing multiple projects and competing priorities.
• Knowledge of workforce development best practices.
• Proficiency with Salesforce, Microsoft Office Suite, and Google Workspace.
• Excellent written and verbal communication skills.
• Strong organizational and project management skills.
• Commitment to equity, diversity, and community-centered service delivery.

Physical Requirements

• Ability to travel throughout the city and community for outreach and recruitment events.
• Ability to lift and transport outreach materials weighing up to 25 pounds.
• Ability to stand for extended periods during community events, orientations, and information sessions.

Salary range for this role will be $60,000 - $65,000k annually based on education, training and experience.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Phipps Houses and Affiliates is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, citizenship or national origin, ancestry, alienage, citizenship status, age, disability or handicap, sex, marital status, veteran status, pregnancy, gender, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employmen