Outreach Manager WIOA Train & Earn

Phipps Neighborhoods; New York (NY); On-site; USD 45,000 - 50,000; Full time

Job summary

Phipps Neighborhoods seeks an Outreach Manager to support workforce sector programs in South Bronx communities. You will lead outreach initiatives, supervise a team, and build partnerships to meet enrollment goals while promoting the agency’s education and employment pathways.

The role emphasizes collaboration across case management and employer engagement units, with a salary range of $45,000 to $50,000 and a commitment to equal opportunity employment.

Qualifications

• Strong interpersonal and public speaking abilities relevant to outreach and community engagement.
• Experience working with youth, families, or community stakeholders in workforce and education settings.
• Ability to manage multiple outreach initiatives with attention to detail and deadlines.

Responsibilities

• Develop, implement and manage annual outreach and recruitment strategies across programs.
• Supervise outreach team, delegate tasks and provide guidance.
• Establish and maintain partnerships to support enrollment goals and external referrals.
• Plan community events and conduct outreach at fairs, open houses, and schools.
• Ensure outreach activities utilize best practices and provide participant guidance.
• Maintain outreach calendar, materials, and inventory; analyze outreach effectiveness.

Skills

Interpersonal skills

Public speaking

Relationship-building

Teamwork

Communication

Education

High School Diploma or GED

Bachelor's Degree preferred

Tools

Microsoft Office

Job description

Phipps Neighborhoods, the social service affiliate of Phipps Houses, has been a catalyst for community growth and empowerment for over 50 years. Our mission is focused on creating safe, inclusive spaces where community members can access education, career opportunities, and economic pathways. Serving approximately 14,000 New Yorkers annually, we address barriers to educational achievement, economic security, and career stability through three key program areas:

• Education and School-Day Programs: Offering pre-kindergarten services, community schools, after-school programs, and college access counseling.
• Sector-Focused Training and Employment Placement Pathways: Providing specialized training, employment placement pathways, Summer Youth Employment, Work Learning Grow initiatives, and aiding residents in accessing new employment opportunities.
• Community & Economic Empowerment Services: Enabling community progress through community centers, resident services, food access, financial literacy programs, and support accessing benefits and wellness services.

We collaborate with government, corporate, and philanthropic partners to effect significant and lasting social change, fostering thriving communities.

Position Summary

Phipps Neighborhoods helps children, youth, and families in low-income communities thrive. We work in South Bronx neighborhoods where we can address the greatest barriers to lasting success through education and career programs, and access to community resources.

We’re dedicated to our neighborhoods for the long term, supporting individuals and families as they establish self-sufficiency. Our services create opportunities for people to thrive in every aspect of their lives.

Under the supervision of the Managing Director of Workforce Sectoral programs position, the Outreach Manager is responsible for supporting the Workforce Department Sectoral programs in achieving outreach and enrollment goals for all programs including CNH (Track 1 & 2), CNBS, CWE (JtBo). The Outreach Manager will supervise the Outreach Specialist and manage a broad range of outreach initiatives and activities.

Salary range for this role will be $45,000 to $50,000 based on education, training and experience.

Duties and Responsibilities

• Develop, implement and manage the annual outreach and recruitment strategy for all programs across the Workforce department that advances agency priorities and promotes the brand of the Phipps Neighborhoods sectoral based programs.
• Supervise the outreach team; delegate assignments, offer guidance and support.
• Establish and maintain partnerships that support enrollment goals and foster relationships for external referrals.
• Plan and implement community events hosted by Phipps Neighborhoods, and also conduct outreach at such as street fairs, health fairs, youth fairs, public school open houses and other public events.
• Help ensure that Phipps Neighborhoods programs utilize best practices when conducting outreach activities and information sessions, including serving as a resource and sounding board for community members, providing guidance and feedback, and developing an integrated outreach strategy.
• Maintain a calendar of outreach dates/times/locations, and ensure that employees conducting outreach have appropriate materials for distribution to the public
• Manage the outreach database, track and analyze the effectiveness of your outreach
• Maintain inventory of outreach supplies and equipment; distributes supplies and equipment, assists with ordering supplies and equipment for outreach
• Work cross functionally, particularly with the, Case Management, Employer Engagement and Facilitator units.
• Perform any and all tasks deemed necessaryby supervisor

Qualifications

Minimum of High School Diploma or GED with at least three years of demonstrated experience working with youth and young adults in workforce, community and school-basedsettings. Bachelor’s Degree or College credits strongly preferred. Strong interpersonal, public speaking and relationship-building skills with the ability to communicate with a variety of stakeholders including program participants, staff, funders and program partners.Strong critical thinking, analytical, and technical problem-solving skills are required.Ability to work independently as well as part of a team. Ability to work with people from diverse backgrounds. Self-directed and able to take initiative. Ability to handle matters of confidentiality with utmost tact and diplomacy.

Physical Demands

The employee must regularly lift and/or move up to 10 lbs and occasionally lift up to 25 lbs lifting and transporting of moderately heavy objects, such as outreach tables, chairs and boxes of outreach materials. Employee will occasionally be required to attend outdoor events.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Phipps Houses and Affiliates is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, citizenship or national origin, ancestry, alienage, citizenship status, age, disability or handicap, sex, marital status, veteran status, pregnancy, gender, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Qualifications

Skills

Preferred

Administrative

Intermediate

Intermediate

Computer Literacy

Intermediate

Intermediate

Multi-tasking

Intermediate

Verbal Communication

Intermediate

Intermediate

Behaviors

Preferred

Dedicated

Dedicated: Devoted to a task or purpose with loyalty or integrity

Detail Oriented

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Enthusiastic: Shows intense and eager enjoyment and interest

Loyal

Loyal: Shows firm and constant support to a cause

Team Player

Team Player: Works well as a member of a group

Education

Required

High School Diploma or better.

Experience

Preferred

Three years of demonstrated experience working with youth and young adults in workforce, community, and school-based settings

Strong interpersonal, public speaking, and relationship-building skills with the ability to communicate with a variety of stakeholders.

Strong critical thinking, analytical, and technical problem-solving skills

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.