OUTREACH LEAD

NYC Department of Social Services; New York (NY); On-site; USD 60,000 - 75,000; Full time

Job summary

The NYC Department of Social Services uses its Public Engagement Unit to connect New Yorkers with essential City services. The Outreach Lead role drives proactive strategies in partnership with city agencies, community groups, and elected officials to reach communities in need.

You will supervise a team of specialists, design outreach events across all five boroughs, and ensure rigorous reporting and program evaluation.

Qualifications

• A bachelor's degree and two years of community work experience or related duties.
• High school graduation plus six years of related experience.
• Equivalent combination with at least one year of related experience.

Responsibilities

• Manage a team of 2 - 8 specialists, create team agendas and hold periodic review meetings.
• Maintain ongoing reporting and communication with the TSU Outreach Manager.
• Evaluate programmatic needs and provide feedback on new processes; train the team when standards evolve.
• Build and maintain relationships with pre-existing key stakeholders and initiate new relationships for programmatic needs.
• Analyze data to inform resource allocation decisions.
• Navigate and accurately maintain electronic information in a collaborative database.
• Perform quality control measures through field checks, calls and Data Director guidelines.
• Create outreach plans for assigned borough.
• Organize outreach events with community groups, elected officials and city agencies.

Skills

Team management

Community organizing

Data integrity

Reporting

Interpersonal skills

Bilingual English/Spanish

Communication skills

Education

Bachelor's degree

High school diploma or equivalent

Job description

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

The NYC Public Engagement Unit (PEU) identifies and executes proactive strategies to connect New Yorkers to key City services. Relying heavily on data analytics, new technologies, and large-scale outreach tactics, the unit identifies New Yorkers in need of assistance and helps them navigate and obtain City services.

The Public Engagement Unit consists of teams of specialists who are trained to effectively engage New Yorkers and connect them with vital resources. The Unit uses data to identify demographics that likely want or need city services; and works with partner agencies, elected officials, community groups, non-profit organizations, and service providers to engage directly with communities and subject matter experts in all five boroughs. The unit is frequently involved in citywide events, special projects in conjunction with multiple city agencies, and targeted days of action.

The Tenant Support Unit proactively engages New Yorkers who may be at risk of displacement or harassment and connects them with City resources. The team has identified thousands of tenants who have issues, case managing each issue by connecting them with a range of services from legal assistance to support for needed repairs.

The Outreach Lead will inform key decisions related to the direction of the initiative, make recommendations, and work constructively with partnering City agencies.

• Manage a team of 2 - 8 specialists, create team agendas and hold periodic review meetings.
• Maintain ongoing reporting and communication with the TSU Outreach Manager.
• Evaluate programmatic needs and provide feedback on the implementation of new processes, create team training to reinforce evolving standards when necessary.
• Build and maintain relationships with pre-existing key stakeholders and initiate new relationships with others in benefit of programmatic needs.
• Analyze data to make decisions about resource allocation.
• Navigate and accurately maintain electronic information in a collaborative database.
• Perform quality control measures through field checks, phone calls and measures established by the Data Director.
• Create individualized outreach plans for their assigned borough.
• Organize outreach events in partnership with community groups, elected officials and city agencies.

Hours/Schedule: Tuesday - Saturday, 10:30am-6:30pm

COMMUNITY COORDINATOR - 56058

Minimum Qualifications

• A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
• High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
• Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Preferred Skills

• 1 year of experience in the management of field teams. - 1 year of experience with community, issues, labor or political organizing. - Fluency in data best practices with an emphasis on data integrity, accountability and reporting. - Excellent interpersonal skills and a proven ability to engage people in conversation. - Strong written and oral communication skills in English Spanish is a plus. - Comfortable providing ongoing feedback to team members. - Ability to prioritize and effectively manage multiple tasks in a fast-paced work environment. - Willingness to learn, be flexible and adapt to work assignments in a variety of situations and an ability to solve problems.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.