Outreach & Engagement Specialist

Commonpoint; New York (NY); Presencial; USD 45.000 - 55.000; Tempo integral

Benefícios oferecidos por esta vaga

Health insurance

Dental and vision insurance

403(b) retirement plan

Paid time off

Professional development

Employee discounts

Long-service severance

Resumo da vaga

Commonpoint in the Bronx is seeking an Outreach & Engagement Specialist to represent our programs at community events and connect clients to available services. The role focuses on engagement and retention for clients within the Bronx Center, with reporting to the Director of Outreach and Recruitment, Bronx.

You will conduct outreach across NYC's five boroughs, coordinate information sessions, and manage data tracking in Salesforce and funder databases.

Qualificações

• Bachelor’s degree is required.
• 1–3 years of administrative or program support experience with outreach and/or recruitment.
• Fluent bilingual Spanish/English to service the large Spanish-speaking community.
• Strong proficiency in Google Suite and data management systems.
• Excellent written and verbal communication skills.
• Ability to effectively use Microsoft Excel/Google Workspace.

Responsabilidades

• Communicate with diverse communities and apply workforce development strategies.

Conhecimentos

Customer service skills

Written and verbal communication

Organization and multitasking

Bilingual Spanish/English

Formação

Bachelor’s degree

Masters preferred

Ferramentas

Google Suite

Microsoft Excel

Data management systems

Salesforce

Descrição da vaga

ABOUT COMMONPOINT

At Commonpoint, community is at the heart of everything we do. With more than 90 program sites and flagship locations in Little Neck, Bayside, Forest Hills, East Elmhurst, and Jamaica, we proudly serve over 125,000 individuals each year. From early childhood to older adulthood, we support people from all walks of life on their journeys from crisis to stability and empowerment. Our wide range of programs, spanning social services, education, and recreation, reflects our mission to build a more connected, inclusive, and thriving community for all.

ABOUT THE ROLE

To continue advancing the impact we have across the communities we serve, Commonpoint is hiring a Outreach & Engagement Specialist situated within the Outreach Department. The Outreach Department plays a vital role in engaging with the community, connecting community members to resources, and assisting with program enrollment. The individual hired as Outreach & Engagement Specialist will focus on representing the organization's services during community events to connect clients to available Commonpoint programs. In addition, the role will focus on providing engagement and retention for clients within the Bronx Center. This role reports directly to the Director of Outreach and Recruitment, Bronx.

ROLE RESPONSIBILITIES

• Communicating with diverse communities, ethnicities, and applying the understanding of workforce development strategies and population need.
• Conducting daily outreach and recruitment duties such as social media management (Assist in managing social media accounts to promote outreach and recruitment), answering phone calls/text messages, and emails.
• Conducting outreach in-person to support recruitment efforts from all 5 boroughs of NYC, high level understanding of the Bronx (including but not limited to street-canvassing, tabling events, and networking opportunities).
• Recruitment for all Bronx programming, including attending fairs, networking events, community events, and school partner events.
• Monthly community event organizing, information sessions, and workshops
• Comfortable with field work in diverse multicultural urban environments/ comfortable traveling throughout the 5 NYC boroughs.
• Be metrics and systems-oriented and comfortably meet outreach and recruitment monthly metric supporting over 500 clients monthly.
• Performs client data tracking, collection, and monthly reporting of outreach and recruitment strategies. Referral sources i.e. calls, website, internet, direct referrals, etc.
• Support in the development of a database of stakeholders and community partners that will support ongoing recruitment and enrollment goals for the Bronx portfolio.
• Sets the tone for inclusive, compassionate, respectful, empathic culture with potential community partners, participants, and families.
• Implement annual work plans for outreach programs relating to the Bronx key initiatives.
• Develop outreach presentation materials using graphic design platforms.
• Support with client intakes and enter client data and demographics into Salesforce and other funder mandated databases.
• Assist as needed.

Performance & Organizational Excellence

• Participate in the agency's performance management process by establishing annual goals, completing mid-year and end-of-year evaluations, and engaging in ongoing performance discussions with supervisors.
• Complete documentation, data entry, and required reports accurately and on time in accordance with agency standards, funder requirements, and established deadlines, including updates to agency systems, dashboards, and tracking tools.
• Complete required annual professional development activities to maintain and strengthen role knowledge, professional skills, and overall job performance.
• Use program and service data to improve performance by participating in data review and discussion during supervision, department meetings, reporting activities, and other quality improvement efforts, including surveys and feedback activities, as applicable.

QUALIFICATIONS & KEY ATTRIBUTES

MINIMUM QUALIFICATIONS

• Bachelor’s degree required.
• 1–3 years of administrative or program support experience focus on outreach and/or recruitment.
• Strong proficiency in Google Suite and data management systems.
• Fluent- Bilingual Spanish/English speaker to service our large Spanish-speaking community.
• Strong Customer Service skills, ability to build rapport and partnerships with stakeholders and maintain daily communication with stakeholders, partners and, clients.
• Excellent Written and Verbal communication skills
• Ability and proven experience effectively using Microsoft excel/Google Workspace.

PREFERRED QUALIFICATIONS

• Previous experience in a Commonpoint role is a plus.
• Bachelor’s degree required (Bachelors in Health and Human Services, Public Health, or Health Administration preferred), Masters desired.
• Proven 1-3 years working in outreach and recruitment for workforce development contracts, WIOA, Adult Literacy, Community-based programming, Youth Programming, etc.
• Proven experience working with quantitative and qualitative data tracking and analysis for evaluative program performance (i.e Salesforce).
• Ability to use quick independent judgment and initiatives.
• Knowledge in developing accountable system based on contract requirements.

KEY ATTRIBUTES FOR COORDINATOR ROLE

• Organized and detail-oriented with strong multitasking abilities.
• Excellent customer service and communication skills.
• Proficiency with databases and google software.
• Ability to work collaboratively in team settings.

COMPENSATION & BENEFITS

Commonpoint offers competitive base salaries benchmarked against comparable nonprofit organizations in the New York metropolitan area. Salaries are determined based on internal and external equity, as well as each position’s scope, qualifications, and organizational impact. We believe in compensating staff fairly and consistently, ensuring that all salary decisions align with our mission-driven commitment to equity and transparency.

To maintain fairness across the organization, salary offers are set according to established salary bands and are not subject to negotiation. New hires typically start near the beginning of the salary range to allow for growth based on performance, professional development, and tenure.

Our total rewards package reflects our dedication to employee well-being, growth, and recognition. Current benefits include:

• Tiered health, dental, and vision insurance options.
• Pension plan and 403(b) retirement savings opportunities.
• Generous paid time off and family-supportive policies.
• Professional development and education support to foster career growth.
• Recognition and appreciation programs for exemplary performance.
• Employee discounts on programs and services.
• Access to free amenities, including private seasonal pool clubs and fitness facilities at select locations.
• Long-service severance upon retirement.

Location: 1665 Hoe Avenue, Bronx, NY, 10460

Salary: $50,000

Non-Union Position

Commonpoint is an equal opportunity employer