Outpatient Service Rep III

Sarasota Memorial Health Care System; Sarasota (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

Sarasota Memorial Health Care System is seeking a Registration professional to greet patients, collect financial and insurance data, and verify authorizations. The role supports scheduling and handles patient payments at checkout while maintaining strict confidentiality.

The ideal candidate has at least two years in customer service, with preferred college/vocational training, typing speed of 30–40 wpm, and familiarity with medical terminology and payer processes.

Qualifications

• Minimum two (2) years of experience in a customer service setting.
• Prefer college or vocational training.
• Typing 30–40 wpm preferred.
• Knowledge of medical terminology and third party payers.
• Proficient in Windows-based programs and professional, courteous communication.

Responsibilities

• Greets patients and collects complete financial and insurance information.
• Verifies required authorizations and insurance coverage as needed.
• Answers phones and routes calls to the appropriate party.
• Acts as liaison between facility, physician, insurer and other healthcare agencies.
• Handles patient payments at registration and maintains confidentiality.
• Schedules appointments and procedures; may supervise in absence of office manager.

Skills

Customer service

Education

High School Diploma

Tools

Windows-based programs

Job description

Department

Registration_UPA

Job Summary

Greets patients and conducts his/her daily interactions in a way which demonstrates a positive organizational attitude modeling the organization’s mission, vision, and values. Professionally interviews patients obtaining complete and accurate financial and insurance information. Verifies required authorizations as needed. Professionally answers the telephone and routes call to the appropriate party. Acts as a liaison between the facility, physician, insurance company and other healthcare agencies. Handles collections of monies from patients at the time of registration. Observes strict confidentiality in dealing with patients and patient information. Schedules patient appointments and procedures. Verifies pain management benefits, insurance coverage, and obtains authorization for all visits and/or special procedures for Sarasota Memorial Healthcare Systems. Capable of assuming supervisory role in absence of office manager. Excels in customer service.

Required Qualifications

• - Require a minimum of two (2) year’s of experience in a customer service setting.

Preferred Qualifications

• - Prefer previous college or vocational training.
• - Prefer the ability to type 30-40 wpm.
• - Prefer knowledge of medical terminology and third party payers, and computer literacy with windows based programs.
• - Prefer the ability to: establish and maintain effective working relationships; meet and communicate with the public in a courteous and professional manner, and handle difficult customers or situations.
• - Prefer the ability to function in multiple tasks, prioritize duties and demonstrate initiative and self-direction.

Mandatory Education

HS EQ: High School Diploma, GED or Certificate

Preferred Education

Required Licenses and Certifications

Preferred Licenses and Certificates

Employment Screening Requirements

As part of Sarasota Memorial Health Care System’s commitment to keeping people safe, all individuals providing care to vulnerable populations are required to undergo background screening through The Florida Care Provider Background Screening Clearinghouse. https://info.flclearinghouse.com/

• - Prefer previous college or vocational training.
• - Prefer the ability to type 30-40 wpm.
• - Prefer knowledge of medical terminology and third party payers, and computer literacy with windows based programs.
• - Prefer the ability to: establish and maintain effective working relationships; meet and communicate with the public in a courteous and professional manner, and handle difficult customers or situations.
• - Prefer the ability to function in multiple tasks, prioritize duties and demonstrate initiative and self-direction.

• - Require a minimum of two (2) year’s of experience in a customer service setting.