Scheduler PRN

Sarasota Memorial Health Care System; Venice (FL); On-site; USD 32,000 - 45,000; Full time

Job summary

Sarasota Memorial Health Care System in Venice, FL is seeking a Scheduling Clerk for outpatient services and preregistration. You will interview and schedule patients, coordinate schedules to maximize patient and physician satisfaction, and communicate instructions and authorization requirements.

The role maintains scheduling accuracy, creates estimates of patient financial responsibility, collects co-insurance and copayments, and ensures compliance with hospital policies.

Qualifications

• Minimum 1 year of customer service, administrative, or healthcare experience.
• HS Diploma, GED, or Certificate.

Responsibilities

• Interview and schedule patients for outpatient services, including preregistration.
• Coordinate patient schedules to maximize satisfaction for patients and physicians.
• Communicate instructions, authorization requirements, and referrals to patients and staff.
• Maintain scheduling accuracy per department standards and collect patient financial responsibility.
• Transfer complex cases to appropriate departments and ensure compliance with hospital policies.

Skills

Customer service

Administrative experience

Education

High School Diploma

Job description

Job Summary

Professionally interviews and schedules patients for outpatient service including preregistration. Coordinates patient schedules to maximize patient and physician satisfaction institution-wide. Communicates patient instructions and directions, physician order requirement, authorization/pre-certification/referral requirement to patients, physician office staff, and other SMHCS personnel. Maintains scheduling and pre-registration accuracy rate per department standards. Creates estimate for patient financial responsibility and collects co-insurance, co-payment, and deductible as indicated. Initiates process to assure the patient meets the hospital financial policies/guidelines for services to be rendered and transfers to appropriate departments for more complex situations.

Job Description

Department

Operating Room

Job Summary

Professionally interviews and schedules patients for outpatient service including preregistration. Coordinates patient schedules to maximize patient and physician satisfaction institution-wide. Communicates patient instructions and directions, physician order requirement, authorization/pre-certification/referral requirement to patients, physician office staff, and other SMHCS personnel. Maintains scheduling and pre-registration accuracy rate per department standards. Creates estimate for patient financial responsibility and collects co-insurance, co-payment, and deductible as indicated. Initiates process to assure the patient meets the hospital financial policies/guidelines for services to be rendered and transfers to appropriate departments for more complex situations.

Required Qualifications

• Require a minimum of one (1) year of customer service, general administrative, or healthcare experience.

Preferred Qualifications

• Prefer the ability to analyze problems and offer solutions.
• Prefer the ability to work in a call center environment.
• Prefer effective communication skills, including the ability to handle difficult customer situations.
• Prefer general knowledge of medical insurance and terminology.
• Prefer knowledge of ICD-9/ICD-10 coding and current CPT coding.

Mandatory Education

HS EQ: High School Diploma, GED or Certificate

Employment Screening Requirements

As part of Sarasota Memorial Health Care System’s commitment to keeping people safe, all individuals providing care to vulnerable populations are required to undergo background screening through The Florida Care Provider Background Screening Clearinghouse. https://info.flclearinghouse.com/