Outpatient Service Rep III

Sarasota Memorial Health Care System; Sarasota (FL); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Sarasota Memorial Health Care System is seeking a Registration Clerk to greet patients, collect accurate financial and insurance information, verify authorizations, and route calls. You will liaise with physicians, insurers and other agencies, schedule appointments, and handle patient payments with confidentiality and courtesy.

The role emphasizes customer service, teamwork, and the ability to manage multiple tasks in a busy hospital registration department.

Qualifications

• Minimum two years of experience in a customer service setting.
• HS Diploma or GED.
• Typing 30-40 wpm preferred, familiarity with medical terminology is a plus.

Responsabilités

• Greet patients and conduct daily interactions with a positive service attitude.
• Professionally interview patients to obtain financial and insurance information.
• Verify required authorizations and insurance coverage; obtain authorizations as needed.
• Answer the telephone and route calls to appropriate parties.
• Serve as liaison between the facility, physicians, insurers, and other healthcare agencies.
• Handle collections of monies from patients at the time of registration.
• Maintain confidentiality of patient information.
• Schedule patient appointments and procedures.

Connaissances

Customer service

Communication

Telephone handling

Multi-tasking

Formation

HS Diploma or GED

Outils

Windows-based programs

Typing 30-40 wpm

Description du poste

Job Summary

Greets patients and conducts his/her daily interactions in a way which demonstrates a positive organizational attitude modeling the organization's mission, vision, and values. Professionally interviews patients obtaining complete and accurate financial and insurance information. Verifies required authorizations as needed. Professionally answers the telephone and routes call to the appropriate party. Acts as a liaison between the facility, physician, insurance company and other healthcare agencies. Handles collections of monies from patients at the time of registration. Observes strict confidentiality in dealing with patients and patient information. Schedules patient appointments and procedures. Verifies pain management benefits, insurance coverage, and obtains authorization for all visits and/or special procedures for Sarasota Memorial Healthcare Systems. Capable of assuming supervisory role in absence of office manager. Excels in customer service.

Job Description

Department

Registration_WMP

Job Summary

Greets patients and conducts his/her daily interactions in a way which demonstrates a positive organizational attitude modeling the organization's mission, vision, and values. Professionally interviews patients obtaining complete and accurate financial and insurance information. Verifies required authorizations as needed. Professionally answers the telephone and routes call to the appropriate party. Acts as a liaison between the facility, physician, insurance company and other healthcare agencies. Handles collections of monies from patients at the time of registration. Observes strict confidentiality in dealing with patients and patient information. Schedules patient appointments and procedures. Verifies pain management benefits, insurance coverage, and obtains authorization for all visits and/or special procedures for Sarasota Memorial Healthcare Systems. Capable of assuming supervisory role in absence of office manager. Excels in customer service.

Required Qualifications

• Require a minimum of two (2) years of experience in a customer service setting.

Preferred Qualifications

• Prefer previous college or vocational training.
• Prefer the ability to type 30-40 wpm.
• Prefer knowledge of medical terminology and third party payers, and computer literacy with windows based programs.
• Prefer the ability to: establish and maintain effective working relationships; meet and communicate with the public in a courteous and professional manner, and handle difficult customers or situations.
• Prefer the ability to function in multiple tasks, prioritize duties and demonstrate initiative and self-direction.

Mandatory Education

HS EQ: High School Diploma, GED or Certificate

Preferred Education

Required License and Certs

Preferred License And Certs

Employment Screening Requirements

As part of Sarasota Memorial Health Care System's commitment to keeping people safe, all individuals providing care to vulnerable populations are required to undergo background screening through The Florida Care Provider Background Screening Clearinghouse. https://info.flclearinghouse.com/