Outpatient Scheduling & Registration Specialist

WVU Medicine; Morgantown (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

WVUH West Virginia University Hospitals in Morgantown is seeking an administrative scheduling specialist to manage outpatient visit registrations, check-ins, and related patient coordination across ambulatory clinics. You will collect patient information, verify referrals, coordinate follow-up appointments, and handle billing prompts in a fast-paced office environment.

Responsibilities include obtaining complete patient data, communicating changes, responding to inquiries, and ensuring accurate

Qualifications

• High School diploma or equivalent.
• State and Federal background checks required where applicable.

Responsibilities

• Checks in and checks out patients in accordance with Scheduling/Registration guidelines, prioritizing as needed.
• Obtain and verify patient guarantor information at least annually; generate referrals or authorizations as needed.
• Schedule and register patients within clinic guidelines and medical appropriateness.
• Ensure follow-up appointments and testing are coordinated at check-out.
• Collect necessary information from patients to schedule/register appointments.
• Identify and communicate need for scheduling modifications; inform relevant staff of changes.
• Notify personnel of scheduling changes due to cancellations.
• Respond to patient and staff needs and complaints within patient care boundaries.
• Verify and obtain written/electronic orders from referring physician offices; ensure completeness.
• Collect time-of-service payments and copayments during check-in/out.
• Reconcile cash drawer daily and report discrepancies.
• Obtain signatures on waivers for managed care at check-in.
• Complete Workques and daily tasks in scheduling area; respond to patient communications promptly.

Skills

Strong written and verbalcommunication

Education

High School diploma or equivalent

Job description

WVUH West Virginia University Hospitals in Morgantown is seeking an administrative scheduling specialist to manage outpatient visit registrations, check-ins, and related patient coordination across ambulatory clinics. You will collect patient information, verify referrals, coordinate follow-up appointments, and handle billing prompts in a fast-paced office environment.

Responsibilities include obtaining complete patient data, communicating changes, responding to inquiries, and ensuring accurate