Outpatient Scheduling & Registration Specialist

WVU Medicine; Irvine (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

WVUH West Virginia University Hospitals in Morgantown, WV, seeks a Scheduling/Registration Clerk to manage outpatient visits and procedures across ambulatory clinics. You will collect necessary information, verify guarantor details, and ensure efficient check-in and coordination with clinics.

The role requires a High School diploma and strong written and verbal communication. Typical hours are Monday-Thursday 11:30 am–8:00 pm, Friday 10:30 am–7:00 pm, with every fourth Saturday rotation.

Qualifications

• Strong written and verbal communication skills.
• High School diploma or equivalent.

Responsibilities

• Checks in and checks out patients in accordance with Scheduling/Registration guidelines, with the ability to prioritize according to the patient’s needs.
• Obtain and verify patient guarantor information a minimum of once a year to ensure that the patient record is up-to-date. If a referral or authorization is needed we generate the referral at this time.
• Schedules and registers patients/customers based on scheduling guidelines and medical appropriateness within the appropriate clinic.
• Assures upon check out all follow up appointments & testing are coordinated with the patient.
• Obtaining and collecting all necessary information from the patient/customer to schedule and register the patient for an appointment.
• Identifies and communicates need for scheduling modifications and development.
• Notifying appropriate personnel of any scheduling change due to patient cancellation in a timely fashion.
• Receives and responds to patient and staff needs and complaints appropriately within the realm of the “patient care” environment, involving department supervisors and patient representatives as needed.
• Consults with referring physician’s office to ensure written and/or electronic orders exist and obtain them as needed. Verifies upon receiving for completeness of the written orders and notes. Make documentation that outside orders are requested.
• Responsible for collecting all time of service payments and copayments for patients in the check-in or check-out process.
• Upon end of day, responsible for reconciling cash drawer and all contents.Responsible for reporting any discrepancies within the cash drawer to the Supervisor or Manager.
• Responsible for collecting all signatures on waivers for managed care at the point of check in.
• Completes Workques as needed in a timely fashion along with daily tasks according to the scheduling area working in.
• Responds to all patient communication in a timely manner.

Skills

Strong written and verbal沟通 skills

Education

High School diploma or equivalent

Job description

WVUH West Virginia University Hospitals in Morgantown, WV, seeks a Scheduling/Registration Clerk to manage outpatient visits and procedures across ambulatory clinics. You will collect necessary information, verify guarantor details, and ensure efficient check-in and coordination with clinics.

The role requires a High School diploma and strong written and verbal communication. Typical hours are Monday-Thursday 11:30 am–8:00 pm, Friday 10:30 am–7:00 pm, with every fourth Saturday rotation.