Outpatient Scheduling & Guest Services Specialist

southshorehealth; Norwell (MA); On-site; USD 24,000 - 32,000; Full time

Job summary

South Shore Hospital is seeking a full-time receptionist specialist to enhance the outpatient experience, handling scheduling and pre-registration. Located at 55 Fogg Road Weymouth, MA, the role focuses on exceptional patient service and accurate insurance verification.

Responsibilities include coordinating with physicians/offices, collecting co-pays, and ensuring patients understand tests and prep requirements.

Qualifications

• High school diploma required; two years of college preferred.
• Minimum one year admitting experience.
• Knowledge of health insurance requirements and patient pre-registration processes.

Responsibilities

• Book appointments for services for patients, physicians, or offices, ensuring accurate scheduling.
• Verify insurance benefits and determine co-pays; coordinate with Authorization team.
• Accurately pre-register patient accounts with high accuracy; utilize scheduling software.
• Provide excellent customer service to internal and external customers; facilitate interpreter services and transportation when needed.
• Communicate clearly about tests and preps to patients; ensure understanding and compliance.

Skills

Customer service

Computer skills

Medical terminology

Interpersonal communication

Critical thinking

Teamwork

Education

High school diploma

Two years college preferred

Job description

South Shore Hospital is seeking a full-time receptionist specialist to enhance the outpatient experience, handling scheduling and pre-registration. Located at 55 Fogg Road Weymouth, MA, the role focuses on exceptional patient service and accurate insurance verification.

Responsibilities include coordinating with physicians/offices, collecting co-pays, and ensuring patients understand tests and prep requirements.