Coord Scheduling

South Shore Health System; United States; On-site; USD 31,000 - 44,000; Full time

Job summary

South Shore Health is seeking a Patient Access Specialist for the Perinatology department in Weymouth, MA. This full-time role handles patient scheduling, pre-registration, insurance authorization and precertification for scheduled services, ensuring accurate information and smooth workflow.

The position requires 2–5 years in patient registration or related roles, strong communication, computer skills, and a customer‑service mindset to support clinicians and patients through the visit process.

Qualifications

• Associates degree preferred.
• 2–5 years experience in Patient Registration, Billing dept., Scheduling dept., or MD offices.
• Knowledge of medical terminology.
• Telephone experience required.
• Strong computer skills.
• Customer service experience required.
• Insurance third party requirements.
• Ability to work under pressure.
• Works independently/make decisions on their own.

Responsibilities

• Book appointments for services at SSH.
• Re-schedule/cancel patients in the system as needed.
• Ensure patient understands tests and any required prep.
• Pre-register all patients for scheduled appointments.
• Register meetings with 98% accuracy.
• Run and use applicable reports.
• Provide quality customer service to internal and external customers.
• Process pre-certification, eligibility and verification of benefits.

Skills

Patient scheduling

Pre-registration

Insurance authorization

Precertification

Customer service

Telephone experience

Strong computer skills

Teamwork or independence

Education

Associates degree preferred

Tools

PICIS OR Manager

Job description

Requisition Number: R-23578 Facility: LOC0001 - 55 Fogg Road55 Fogg Road Weymouth, MA 02190 Department Name: SSH Perinatology Status: Full time Budgeted Hours: 40 Shift: Day (United States of America) Under the direction of the Practice Manager, is responsible for patient scheduling, pre–registration , insurance authorization and precertification for the scheduled services. Compensation Pay Range: $22.20 - $31.75

ESSENTIAL FUNCTIONS

1. Books appointments for services at South Shore Hospital (SSH). Booking may be done with the patient, physician or physician staff and may be done by telephone or fax.
   • a - Is able to re-schedule/cancel patients in the computer, if required.
   • b - Will insure that patient has an understanding of test and any preps that are necessary.
   • c - Is efficient using PICIS OR Manager
   • d - Schedules for most departments within the hospital according to hospital standards.
   • e - Schedule off site appointments for wound clinic, Stetson and 780 Main treatment rooms.
   • f - Pre register all patients for scheduled appointments
   • g - Able to run and work off of applicable reports.
   • h - Provide quality customer service to internal and external customers.
2. Responsible for all pre-certification,eligibility and verification of benefits on all accounts.
   • a - Insures that all accounts are processed with less than 5 denials per year.
   • b - Can follow downtime process effectively.
   • c - Retrieves authorizations as necessary
   • d - Interacts with provider office/insurance companies for the authorization process
   • e - Verifies all insurance eligibility according to hospital standard
3. Can register meeting the department standard of 98% accuracy rate.
   • a - Verify demographic information on all patients
   • b - Pre register all patients that call for scheduled appointments
   • c - Ensure that all necessary information is obtained from the patient
4. Technology – Embraces technological solutions to work processes and practices.
   • a - Able to function using department computer programs.
   • b - Able to function and have a complete understanding of computer downtime process.
   • c - Able to review and analyze NEHEN and Passport programs.
   • d - Manage own API system.
   • e - Able to utilize the phone system, including VERA system.
5. Safety Awareness – Fosters a “Culture of Safety” through personal ownership and commitment to a safe environment.
   • a - Adheres to patient identification policies/procedures.
   • b - Adheres to universal precautions and respiratory etiquette guidelines.
   • c - Understands individual roles/responsibilities during hospital codes (e.g. Code Disaster, Code Red).

JOB REQUIREMENTS

• Minimum Education - Preferred Associates degree preferred. Life experiences considered
• Minimum Work Experience 2-5 years experience in Patient Registration, Billing dept., Scheduling dept., or MD offices.
• Required additional Knowledge, and Abilities Knowledge of medical terminology.
• Telephone experience required.
• Strong Computer Skills
• Customer Service experience required.
• Insurance Third party requirements.
• Ability to work under pressure.
• Works independently/make decisions on their own.
• Can function as part of a team.

About South Shore Health

South Shore Health is a not-for-profit, charitable health system offering primary and specialty care, hospital care, home health and community care, emergency and urgent care, and preventative and wellness services. We are the largest independent health system in southeastern Massachusetts. South Shore Health brings together like-minded people who work “As One” toward a common goal of providing exceptional care the people of our region deserve. We unite top-caliber talent, technology, and service with the wishes and personal needs of patients and families to develop individualized treatment plans.