Outpatient Rehab Scheduler & Office Coordinator

Cape Cod Healthcare Inc; Hyannis (MA); Vor Ort; USD 29.000 - 47.000; Vollzeit

Zusammenfassung

Cape Cod Hospital seeks a Secretary/Scheduler for Outpatient Physical Therapy to manage patient registrations, scheduling, and front-desk tasks in a fast-paced rehab setting. You will handle calls, appointments, and insurance questions while maintaining confidential records and a courteous patient experience.

Responsibilities include verifying authorizations, collecting co-pays, and coordinating with therapists and physicians.

Qualifikationen

• Ability to read, write and communicate in English.
• High school graduate or GED.
• Two years recent experience (within the past 3 years) in a medical or rehab office, clinic, or comparable hospital experience.
• One year recent experience (within the past 3 years) working with third party payors including referrals.
• Successful passage of basic medical terminology course OR successful passage of the CCH Medical Terminology exam.
• Demonstrated computer keyboarding skills.

Aufgaben

• Answers the phone in a timely, polite, and professional manner.
• Responds to telephone inquiries for information or appointments, and takes necessary messages.
• Receives telephone and in-person referrals for therapy services; records necessary demographic information.
• Greets and promptly acknowledges patients’ presence in the waiting room.
• Checks in new patients, giving patients the appropriate paperwork to complete, photocopies patient's insurance cards, and ensures physician order and insurance authorization is present and valid.
• Explains to patients any financial responsibility and has patient sign financial liability waiver if insurance authorization has not been confirmed.
• Obtains prior approvals and pre-certifications from third party payors for therapy services; documents approval numbers in medical record.
• Schedules initial appointment and ongoing series of treatment appointments for therapy services; pre-registers patient and inputs data into database.

Kenntnisse

Customer service

Scheduling

Telephone etiquette

Medical terminology familiarity

Ausbildung

High school diploma or GED

Jobbeschreibung

Cape Cod Hospital seeks a Secretary/Scheduler for Outpatient Physical Therapy to manage patient registrations, scheduling, and front-desk tasks in a fast-paced rehab setting. You will handle calls, appointments, and insurance questions while maintaining confidential records and a courteous patient experience.

Responsibilities include verifying authorizations, collecting co-pays, and coordinating with therapists and physicians.