Outpatient Rehab Scheduler & Care Concierge

Independence Health; Latrobe (Westmoreland County); On-site; USD 32,000 - 42,000; Full time

Job summary

Independence Health is seeking a scheduler for outpatient rehabilitation services. The role involves coordinating patient appointments, verifying insurance, and assisting patients in finding suitable therapists based on preferences and location.

Strong communication and data accuracy are essential. Preferred candidates have 1 year of scheduling or patient access experience, medical terminology knowledge, and proficiency with EMR systems like Allscripts, STAR or IDX.

Qualifications

• High School Diploma or higher.
• 1 year experience in patient access, scheduling, insurance and/or precertification in a hospital setting preferred.
• Knowledge of medical terminology.
• Strong organizational and communication skills.
• Experience with customer service, telephone handling and Microsoft Office.

Responsibilities

• Schedule patients for outpatient rehabilitation services.
• Assist patients in finding therapists based on needs and location.
• Verify insurance and obtain authorizations as required.
• Pre-register scheduled patients and collect necessary information.
• Maintain professional communication with patients, families, physicians and staff.

Skills

customer service

scheduling

telephone experience

Microsoft Office

communication

Education

High School Diploma

GED

Tools

Allscripts

STAR

IDX

Microsoft Outlook

Word

Excel

Job description

Independence Health is seeking a scheduler for outpatient rehabilitation services. The role involves coordinating patient appointments, verifying insurance, and assisting patients in finding suitable therapists based on preferences and location.

Strong communication and data accuracy are essential. Preferred candidates have 1 year of scheduling or patient access experience, medical terminology knowledge, and proficiency with EMR systems like Allscripts, STAR or IDX.