Healthcare Admissions & Billing Specialist

UF Health; Jacksonville (FL); On-site; USD 19,000 - 30,000; Full time

Job summary

UF Health in Jacksonville seeks a patient access/registration specialist to complete admissions and support the patient accounting function. You will liaison between patients, nurses, physicians, and staff, handling walk-ins and calls while resolving issues related to billing and collections.

Excellent customer service and attention to detail are essential. Experience in healthcare-admission processes and knowledge of admitting, billing and collections is preferred.

Qualifications

• Required: GED or High School Diploma
• Preferred: Bachelor’s degree, CHAA certification, healthcare experience
• 3–5 years of customer service experience, preferably in a healthcare setting
• Strong interpersonal skills and effective communication
• Detail-oriented with strong organizational skills
• Ability to prioritize tasks and manage workflow
• Ability to perform cashiering functions
• Ability to handle stressful situations professionally
• Proficiency with Windows PCs and typing 25 wpm

Responsibilities

• Complete the admission/registration process and other admission finance functions
• Serve as liaison between patients, nurses, physicians and others
• Handle walk-in patients and incoming telephone calls seeking assistance with patient accounting
• Resolve outstanding issues without involving other staff members
• Provide excellent customer service

Skills

Strong interpersonal skills

Effective communication

Knowledge of insurance requirements

Decision making

Detail-oriented

Prioritization

Cashiering

Stress management

Typing 25 wpm

Education

GED or High School Diploma

Bachelor’s degree or CHAA certification

Tools

Windows PC

Job description

UF Health in Jacksonville seeks a patient access/registration specialist to complete admissions and support the patient accounting function. You will liaison between patients, nurses, physicians, and staff, handling walk-ins and calls while resolving issues related to billing and collections.

Excellent customer service and attention to detail are essential. Experience in healthcare-admission processes and knowledge of admitting, billing and collections is preferred.