Outpatient Program Navigator

Oceans Healthcare, L.L.C.; Timberlane (LA); On-site; USD 55,000 - 70,000; Full time

Job summary

Oceans Behavioral Hospital Greater New Orleans is seeking an Outpatient Navigator to support transitions from inpatient care to our Outpatient Program (IOP). The role coordinates admissions, documentation, and family involvement while ensuring seamless discharge planning.

The Navigator will educate patients and families about IOP benefits, coordinate with case management, and maintain timely communication with the IOP director to address concerns and ensure smooth program enrollment.

Qualifications

• Experience coordinating inpatient transitions to outpatient programs.
• Familiarity with discharge planning, documentation and consents.

Responsibilities

• Educate inpatient groups about IOP services and benefits.
• Facilitate admit process for patients entering IOP.
• Submit admit documentation timely to Outpatient Coordinator.
• Escort patients from discharge to IOP group.
• Coordinate with families for therapy participation.
• Coordinate with case management for discharge planning.
• Respond to inquiries about outpatient program.
• Follow up with patients and families after two weeks in outpatient program.
• Escalate patient and family concerns to IOP director as needed.
• Perform other duties as assigned.

Skills

Patient education

Care coordination

Communication with families

Documentation handling

Job description

At Oceans Behavioral Hospital Greater New Orleans, healing is our focus. We are passionate about helping adults and seniors manage the challenges associated with anxiety, depression and other mental health issues. Utilizing proven, innovative and progressive therapies, our qualified professionals strive to promote long-term wellness through a range of inpatient and outpatient psychiatric counseling and treatment options.

The Outpatient Navigator, under the supervision of the Director Outpatient Services (OP) and in coordination with the Clinical Director, facilitates in-patient transitions into Oceans Outpatient Program upon patient discharge and thereafter in accordance with Joint Commission, Federal and State Regulations, the Oceans' Mission and Performance Improvement standards.

Essential Functions:

1. Conducts and assists in educating inpatient groups about IOP services and benefits of the program.


2. Facilitate the admit process for patients stepping down into the IOP program including all required documentation such as screenings, signed consents, etc.


3. Responsible for getting all new admit documentation to Outpatient Coordinator or other designated role in time required, prior to admit.


4. Meets and escorts patients at time of discharge from hospital to their IOP group.


5. Contacts family members of patients to coordinate family participation in therapy sessions.


6. Coordinates with case management in discharge planning in accordance with age/disability/cultural needs and involves members of the patient's support system in decision making as appropriate.


7. Responds to patient and family inquiries regarding outpatient program.


8. Conducts follow ups with patients and families after the completion of patient’s first 2 weeks in outpatient program.


9. Communicates all patient and family concerns to IOP director in a timely manner.


10. Performs other duties and projects as assigned.