Intensive Outpatient Program Navigator

Oceans Healthcare, L.L.C.; Shreveport (LA); On-site; USD 38,000 - 54,000; Full time

Job summary

Louisiana Behavioral Health, a partnership involving Oceans Healthcare, L.L.C. and Ochsner LSU Health Shreveport, seeks an Outpatient Navigator to support transitions from inpatient to Oceans Outpatient Program.

The role works under supervision of the Director Outpatient Services and aligns with Joint Commission and state regulations. Responsibilities include educating on IOP benefits, coordinating admissions, ensuring documentation, escorting patients at discharge, and engaging families in

Responsibilities

• Facilitates in-patient transitions into Oceans Outpatient Program upon patient discharge.
• Educates inpatient groups about IOP services and benefits of the program.
• Facilitates the admit process for patients stepping down into the IOP program including all required documentation.
• Ensures new admit documentation is provided to Outpatient Coordinator in time prior to admit.
• Meets and escorts patients at discharge from hospital to their IOP group.
• Coordinates with family members to involve them in therapy sessions.
• Coordinates discharge planning with case management considering age, disability, and cultural needs.
• Responds to patient and family inquiries regarding the outpatient program.
• Conducts follow-ups with patients and families after the first two weeks in the outpatient program.
• Communicates patient and family concerns to the IOP director in a timely manner.
• Performs other duties and projects as assigned.

Job description

Louisiana Behavioral Health is a partnership between Ochsner LSU Health Shreveport and Oceans Healthcare, two Louisiana-based providers leading the transformation of behavioral health care through evidence-based, patient-centered treatment for adolescents, adults and seniors.

The Outpatient Navigator, under the supervision of the Director Outpatient Services (OP) and in coordination with the Clinical Director, facilitates in-patient transitions into Oceans Outpatient Program upon patient discharge and thereafter in accordance with Joint Commission, Federal and State Regulations, the Oceans' Mission and Performance Improvement standards.

Essential Functions

1. Conducts and assists in educating inpatient groups about IOP services and benefits of the program.
2. Facilitate the admit process for patients stepping down into the IOP program including all required documentation such as screenings, signed consents, etc.
3. Responsible for getting all new admit documentation to Outpatient Coordinator or other designated role in time required, prior to admit.
4. Meets and escorts patients at time of discharge from hospital to their IOP group.
5. Contacts family members of patients to coordinate family participation in therapy sessions.
6. Coordinates with case management in discharge planning in accordance with age/disability/cultural needs and involves members of the patient's support system in decision making as appropriate.
7. Responds to patient and family inquiries regarding outpatient program.
8. Conducts follow ups with patients and families after the completion of patient’s first 2 weeks in outpatient program.
9. Communicates all patient and family concerns to IOP director in a timely manner.
10. Performs other duties and projects as assigned.