Outpatient Care Transition Navigator

Oceans Healthcare; Gretna (LA); On-site; USD 40,000 - 56,000; Full time

Job summary

Oceans Behavioral Hospital Greater New Orleans is seeking an Outpatient Navigator to facilitate transitions from inpatient to the Oceans Outpatient Program upon discharge, in line with Joint Commission, Federal and State regulations. You will educate patients and families, coordinate admission paperwork, and ensure follow-up support during the first weeks of outpatient care.

The role requires a Bachelor's degree and at least 1 year of psychiatric patient experience, plus strong communication

Qualifications

• Bachelor’s degree or equivalent combination of education and related work experience.
• At least 1 year experience working with psychiatric patients preferred.
• Excellent communication and group/process skills.
• Knowledge of age/disability/cultural sensitivity and care.
• Must complete BLS certification and Oceans-approved behavioral de-escalation program.

Responsibilities

• Educate inpatient groups about IOP services and benefits of the program.
• Facilitate admit process for patients stepping down into the IOP program with required documents.
• Coordinate with Outpatient Coordinator for new admit documentation and timing.
• Meet and escort patients at discharge to IOP group.
• Coordinate with family members for participation in therapy sessions.
• Collaborate with case management for discharge planning considering age/disability/cultural needs.
• Respond to patient and family inquiries about the outpatient program.
• Conduct follow-ups after the first 2 weeks in outpatient program.
• Communicate patient/family concerns to the IOP director in a timely manner.
• Perform other duties as assigned.

Skills

Communication skills

Group/process skills

Age/cultural sensitivity

Independent work

BLS cert & de-escalation training

Education

Bachelor’s degree in related field

Tools

Job description

Oceans Behavioral Hospital Greater New Orleans is seeking an Outpatient Navigator to facilitate transitions from inpatient to the Oceans Outpatient Program upon discharge, in line with Joint Commission, Federal and State regulations. You will educate patients and families, coordinate admission paperwork, and ensure follow-up support during the first weeks of outpatient care.

The role requires a Bachelor's degree and at least 1 year of psychiatric patient experience, plus strong communication