Outpatient Program Navigator

Oceans Healthcare, L.L.C.; Reading (Berks County); On-site; USD 42,000 - 66,000; Full time

Job summary

Haven Behavioral Healthcare, part of Oceans Healthcare, is seeking an Outpatient Navigator to support transitions from inpatient to the Oceans Outpatient Program. The role ensures appropriate documentation, coordinates with case management, and assists families in planning therapy participation.

Under supervision, you will educate patients about IOP services, manage admission and discharge processes, and communicate concerns to the Outpatient Services director, contributing to high-quality

Qualifications

• Experience in behavioral health or medical settings preferred.
• Strong communication and documentation skills.
• Ability to coordinate multiple stakeholders and follow processes.

Responsibilities

• Educate inpatient groups about IOP services and benefits.
• Facilitate admit process for patients transitioning to IOP.
• Ensure all new admit documentation is completed timely.
• Escort patients at discharge to IOP group and provide guidance.
• Coordinate with families for participation in therapy sessions.

Skills

Communication skills

Organizational skills

Customer service

Job description

Haven Behavioral Healthcare, an Oceans Healthcare Company, is a behavioral healthcare system providing high-quality, specialty behavioral health services for individuals with mental health and substance abuse issues. Our success is a reflection of the excellence and dedication of our employees at every level of our facilities. The culture of our hospitals is built around service. All jobs performed on our team are worthwhile and every employee makes a difference. If you are looking for an opportunity to grow personally and professionally while delivering compassionate, quality care we encourage you to explore career opportunities with Haven.

The Outpatient Navigator, under the supervision of the Director Outpatient Services (OP) and in coordination with the Clinical Director, facilitates in-patient transitions into Oceans Outpatient Program upon patient discharge and thereafter in accordance with Joint Commission, Federal and State Regulations, the Oceans' Mission and Performance Improvement standards.

Essential Functions:

1. Conducts and assists in educating inpatient groups about IOP services and benefits of the program.
2. Facilitate the admit process for patients stepping down into the IOP program including all required documentation such as screenings, signed consents, etc.
3. Responsible for getting all new admit documentation to Outpatient Coordinator or other designated role in time required, prior to admit.
4. Meets and escorts patients at time of discharge from hospital to their IOP group.
5. Contacts family members of patients to coordinate family participation in therapy sessions.
6. Coordinates with case management in discharge planning in accordance with age/disability/cultural needs and involves members of the patient's support system in decision making as appropriate.
7. Responds to patient and family inquiries regarding outpatient program.
8. Conducts follow ups with patients and families after the completion of patient’s first 2 weeks in outpatient program.
9. Communicates all patient and family concerns to IOP director in a timely manner.
10. Performs other duties and projects as assigned.