IOP Navigator: Patient Transitions & Family Liaison

Oceans Healthcare; Lubbock (TX); On-site; USD 42,000 - 52,000; Full time

Job summary

Oceans Lubbock provides inpatient and outpatient mental health services with programs tailored to patients at every life stage. The Outpatient Navigator, supervised by the Director Outpatient Services, coordinates transitions from inpatient to Oceans Outpatient Program and ensures compliance with Joint Commission, Federal and State regulations.

This role requires coordinating admit documents, escorting patients at discharge, engaging families, and working closely with case management to support

Qualifications

• Bachelor's degree in related field or equivalent combination of education and related work experience.
• At least 1 year's experience working with psychiatric patients preferred.

Responsibilities

• Educate inpatient groups about IOP services and benefits of the program.
• Facilitate the admit process for patients stepping down into the IOP program and complete required documentation.
• Ensure all new admit documentation is provided to Outpatient Coordinator prior to admit.
• Meet and escort patients at discharge from hospital to their IOP group.
• Contact family members to coordinate family participation in therapy sessions.
• Coordinate with case management in discharge planning considering age, disability, cultural needs; involve support system as appropriate.
• Respond to patient and family inquiries regarding outpatient program.
• Conduct follow ups with patients and families after the first 2 weeks in outpatient program.
• Communicate patient and family concerns to IOP director in a timely manner.
• Perform other duties and projects as assigned.

Skills

Communication skills

Group facilitation

Self-management

BLS certification

Education

Bachelor's degree or equivalent

Job description

Oceans Lubbock provides inpatient and outpatient mental health services with programs tailored to patients at every life stage. The Outpatient Navigator, supervised by the Director Outpatient Services, coordinates transitions from inpatient to Oceans Outpatient Program and ensures compliance with Joint Commission, Federal and State regulations.

This role requires coordinating admit documents, escorting patients at discharge, engaging families, and working closely with case management to support