Outpatient Imaging Scheduler & Records Coordinator

Brown University Health; Providence (RI); On-site; USD 28,000 - 29,000; Full time

Job summary

Brown University Health in Providence is seeking a Scheduling Secretary for Outpatient Imaging Services. The role supports the Manager Diagnostic Imaging Support Services by handling scheduling requests, using the online system to determine availability and book appointments, and preparing electronic records prior to patient visits.

Responsibilities include confirming patient and physician details, verifying demographics and insurance, obtaining physician orders, and communicating registration

Qualifications

• High school education required; familiarity with personal computers.
• Three to six months related experience with effective interpersonal and customer service skills.
• Experience with medical terminology and in a medical setting preferred, especially Diagnostic Imaging.
• Additional one to three months on-the-job experience to learn department policies and scheduling processes.

Responsibilities

• Receives scheduling requests from physicians, patients and others for imaging services.
• Accesses online scheduling system to determine modality availability and book appointments.
• Prepares and sends appointment confirmations and necessary questionnaires or documents.
• Obtains information to update electronic patient records, including demographics and insurance verification.
• Verifies physician orders, scans documents, and ensures completeness of records prior to appointment.
• Coordinates records preparation and collects imaging records from prior visits as needed.
• Informs staff on record status and availability; contacts insurance representatives for pre-authorization when required.
• Provides registration and exam preparation instructions to patients and offices.
• May process requests for copies of image files or refer to file room staff for completion.

Skills

Basic computer skills

Medical terminology

Interpersonal & customer service

Education

High school diploma

Tools

Online scheduling system

Job description

Brown University Health in Providence is seeking a Scheduling Secretary for Outpatient Imaging Services. The role supports the Manager Diagnostic Imaging Support Services by handling scheduling requests, using the online system to determine availability and book appointments, and preparing electronic records prior to patient visits.

Responsibilities include confirming patient and physician details, verifying demographics and insurance, obtaining physician orders, and communicating registration