Scheduling Secretary Outpatient Diagnostic Imaging Services

Brown Medicine; United States; On-site; USD 28,000 - 29,000; Full time

Job summary

Brown University Health is seeking a Scheduling Secretary for Outpatient Imaging Services. This role reports to the Manager Diagnostic Imaging Support Services and handles telephone-based requests, online scheduling, and updating electronic records for the outpatient population.

Responsibilities include coordinating with imaging staff, verifying insurance, obtaining pre-authorizations when required, and guiding patients through registration and exam preparation processes at Brown University

Responsibilities

• Receives requests from physician offices, patient and others for diagnostic imaging services.
• Accesses on-line scheduling system for appropriate modality, determines availability to meet needs and schedules appointment.
• Prepares and updates electronic records required prior to patient appointment.
• Obtains information to establish or update electronic patient record including demographics, insurance verification, referring physician.
• Coordinates records preparation and document compilation with imaging staff.
• Verifies insurance coverage or pre-authorization as needed and updates records accordingly.
• Provides information to physician’s office or patient regarding registration, exam preparation, and questionnaires.
• Gives directions to the hospital and related instructions.

Job description

SUMMARY: The Scheduling Secretary Outpatient Imaging Services, reporting to the Manager Diagnostic Imaging Support Services, receives requests primarily through telephone contact for imaging services for outpatient population, utilizes an on-line scheduling system to determine availability and schedules appointments. Obtains information from variety of sources to complete on-line record. Prepares and updates electronic records required prior to patient appointment. Brown University Health employees are expected to successfully role model the organization’s values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate RESPONSIBILITIES: Receives requests from physician offices, patient and others for diagnostic imaging services. Accesses on-line scheduling system for appropriate modality, determines availability to meet needs and schedules appointment. Using approved electronic or manual format, prepares and sends appointment confirmation and other related questionnaires or documents that may need to be completed and submitted at time of appointment.Obtains information necessary to establish or update electronic patient record, including demographic details, insurance verification, referring physician, etc. Obtains physician order, verifies completeness and accuracy, scans document for inclusion in the patient record. Obtains missing patient data, such as treatment, lab and/or other imaging results, from sources both within and outside the hospital to ensure completeness of electronic patient record prior to patient appointment. Coordinates records preparation and document compilation of other materials or imaging records from prior visits with hospital-based imaging business support staff. Advises appropriate personnel on availability and status of electronic record. As necessary, contacts insurance representatives to confirm coverage or to obtain pre-authorization for services where required. Ensures record is updated accordingly.Provides information to physician’s office or patient regarding registration process, exam preparation, questionnaire completion instructions, directions to hospital and the like.May receive requests for copies of image files; may prepare copies of documents available in electronic record or refer request to hospital-based imaging services file room staff for completion.

Pay Range:** **

$20.25-$21.13

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

BUH-167 Point Street - Coro - 167 Point Street Providence, Rhode Island 02903

Work Type:

M-F 9:30am-6:00pm

Work Shift:

Day

Driving Required:

No

Union:

International Brotherhood Teamsters