Scheduling Secretary Outpatient Diagnostic Imaging Services

Brown University Health; Providence (RI); On-site; USD 28,000 - 29,000; Full time

Job summary

Brown University Health in Providence is seeking a Scheduling Secretary for Outpatient Imaging Services. The role supports the Manager Diagnostic Imaging Support Services by handling scheduling requests, using the online system to determine availability and book appointments, and preparing electronic records prior to patient visits.

Responsibilities include confirming patient and physician details, verifying demographics and insurance, obtaining physician orders, and communicating registration

Qualifications

• High school education required; familiarity with personal computers.
• Three to six months related experience with effective interpersonal and customer service skills.
• Experience with medical terminology and in a medical setting preferred, especially Diagnostic Imaging.
• Additional one to three months on-the-job experience to learn department policies and scheduling processes.

Responsibilities

• Receives scheduling requests from physicians, patients and others for imaging services.
• Accesses online scheduling system to determine modality availability and book appointments.
• Prepares and sends appointment confirmations and necessary questionnaires or documents.
• Obtains information to update electronic patient records, including demographics and insurance verification.
• Verifies physician orders, scans documents, and ensures completeness of records prior to appointment.
• Coordinates records preparation and collects imaging records from prior visits as needed.
• Informs staff on record status and availability; contacts insurance representatives for pre-authorization when required.
• Provides registration and exam preparation instructions to patients and offices.
• May process requests for copies of image files or refer to file room staff for completion.

Skills

Basic computer skills

Medical terminology

Interpersonal & customer service

Education

High school diploma

Tools

Online scheduling system

Job description

SUMMARY: The Scheduling Secretary Outpatient Imaging Services, reporting to the Manager Diagnostic Imaging Support Services, receives requests primarily through telephone contact for imaging services for outpatient population, utilizes an on-line scheduling system to determine availability and schedules appointments. Obtains information from variety of sources to complete on-line record. Prepares and updates electronic records required prior to patient appointment. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done.

Core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate.

RESPONSIBILITIES

• Receives requests from physician offices, patient and others for diagnostic imaging services.
• Accesses on-line scheduling system for appropriate modality, determines availability to meet needs and schedules appointment.
• Using approved electronic or manual format, prepares and sends appointment confirmation and other related questionnaires or documents that may need to be completed and submitted at time of appointment.
• Obtains information necessary to establish or update electronic patient record, including demographic details, insurance verification, referring physician, etc.
• Obtains physician order, verifies completeness and accuracy, scans document for inclusion in the patient record.
• Obtains missing patient data, such as treatment, lab and/or other imaging results, from sources both within and outside the hospital to ensure completeness of electronic patient record prior to patient appointment.
• Coordinates records preparation and document compilation of other materials or imaging records from prior visits with hospital-based imaging business support staff.
• Advises appropriate personnel on availability and status of electronic record.
• As necessary, contacts insurance representatives to confirm coverage or to obtain pre-authorization for services where required.
• Ensures record is updated accordingly.
• Provides information to physician's office or patient regarding registration process, exam preparation, questionnaire completion instructions, directions to hospital and the like.
• May receive requests for copies of image files; may prepare copies of documents available in electronic record or refer request to hospital-based imaging services file room staff for completion.

MINIMUM QUALIFICATIONS

• BASIC KNOWLEDGE:High school level of knowledge, including familiarity with personal computers.
• EXPERIENCE:Three to six months related experience, demonstrating effective interpersonal and customer service skills, familiarity with computer systems to access and enter data and effective organizational skills.
• Experience with medical terminology and in a medical setting preferably in Diagnostic Imaging.
• Additional one to three months on-the-job experience to become familiar with department policies and procedures, scheduling processes, electronic records compilation and maintenance, etc.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS

Normal office environment; may experience some visual fatigue as result of extended periods of work on the computer.

SUPERVISORY RESPONSIBILITY

None

Pay Range

$20.25-$21.13

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location

BUH-167 Point Street - Coro - 167 Point Street Providence, Rhode Island 02903

Work Type

M-F 9:30am-6:00pm

Work Shift

Day

Driving Required

No

Union

International Brotherhood Teamsters