Outpatient Front Office Experience Lead

Panther Physical Therapy; Garner (NC); On-site; USD 21,000 - 28,000; Full time

Job summary

Peak Performance PT Garner, an Alliance Physical Therapy Partner, is seeking a full-time Front Office Coordinator to join our team in Garner, NC. The role serves as the first point of contact for patients and provides administrative support for the outpatient clinic, including scheduling, registrations, and insurance information.

The ideal candidate will have strong communication, organizational skills, and experience in a medical office environment, with HIPAA and Medicare policies understood.

Qualifications

• Basic computer skills including proficiency with Microsoft Office and Outlook.
• High School Diploma or GED required
• Two years of experience in a medical office, customer service, or other similar business setting preferred.
• Ability to communicate effectively and professionally with a wide variety of people.
• Strong organizational skills with attention to detail and accuracy.
• Ability to handle multiple tasks in a very busy environment.

Responsibilities

• Complete daily general office and administrative duties
• Oversee the collect of required insurance co-payments and patient registration, as well as document and reconcile daily schedule
• Provide outstanding and professional customer service to ensure efficiency and promote a positive patient experience
• Verify insurance benefits
• Monitor incoming phone calls and clinic visitors to ensure accurate, timely, and positive clinic communication, facilitation, and presentation
• This list of duties is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that senior management may deem necessary.

Skills

Microsoft Office

Outlook

Communication skills

Organizational skills

Multitasking

Customer service

Education

High School Diploma or GED

Job description

Peak Performance PT Garner, an Alliance Physical Therapy Partner, is seeking a full-time Front Office Coordinator to join our team in Garner, NC. The role serves as the first point of contact for patients and provides administrative support for the outpatient clinic, including scheduling, registrations, and insurance information.

The ideal candidate will have strong communication, organizational skills, and experience in a medical office environment, with HIPAA and Medicare policies understood.