Outpatient Front Desk Specialist

Community Medical Services; Akron (OH); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Subsidized medical, dental, and vision

Health savings account

Short and long-term disability

Life insurance

Paid sick, vacation, and holiday time

401K retirement plan with match

Tuition and CME reimbursement up to 百分

Employee assistance program for mental

Job summary

Community Medical Services in Akron, Ohio is seeking a Client Services Coordinator to warmly welcome clients and visitors under the Clinic Manager's supervision. You will help coordinate client care by scheduling appointments, assisting with walk-in intakes, and addressing client concerns in a trauma-informed setting.

The role involves greeting clients, managing a high-volume patient flow, verifying insurance, and maintaining accurate records in the electronic health system.

Qualifications

• High School Diploma/GED required.
• 1+ years of customer service experience required.
• 1+ years of front desk experience in healthcare preferred.
• Ability to work in a fast-paced outpatient setting with sensitivity to trauma-informed care.

Responsibilities

• Greets and attends to clients in person and over the phone.
• Answers all calls in a professional and courteous manner.
• Manages high-volume patient flow in a fast-paced environment.
• Schedules appointments, coordinates walk-in intakes, and engages clients in treatment.
• Verifies insurance eligibility and sets up billing episodes in the EHR.
• Maintains confidentiality and HIPAA compliance.

Skills

Excellent communication

Customer service

Front desk

Trauma-informed approach

Team player

HIPAA compliance

Education

High School Diploma/GED

Tools

EHR (Electronic Health Records)

Microsoft Office

Phone systems

Job description

Community Medical Services in Akron, Ohio is seeking a Client Services Coordinator to warmly welcome clients and visitors under the Clinic Manager's supervision. You will help coordinate client care by scheduling appointments, assisting with walk-in intakes, and addressing client concerns in a trauma-informed setting.

The role involves greeting clients, managing a high-volume patient flow, verifying insurance, and maintaining accurate records in the electronic health system.