Outpatient Front Desk & Patient Access Specialist

Haven House; False Pass (AK); On-site; USD 32,000 - 42,000; Full time

Job summary

Haven House is seeking a Support Staff member to greet visitors and direct them to the correct department in a healthcare setting. The role acts as the first point of contact, handling calls, processing check-ins/outs, collecting co-pays, and maintaining accurate sign-in procedures.

The position requires a High School diploma, at least 3 years of professional office experience, computer literacy, and a valid PA driver’s license with required clearances.

Qualifications

• High School graduate with at least 3 years’ experience in a professional (health care preferred) office environment.
• Computer literacy required.
• Valid PA driver’s license; successful completion of PA criminal background, child abuse clearance and FBI fingerprinting.

Responsibilities

• Greets clients, patients, and visitors to our facility, directing them to the appropriate department/area within the facility and the appropriate staff requested.
• Answers telephone, take messages and route calls to appropriate staff.
• Check all clients in and out of appointments. Verify demographic information and update information as needed.
• Collect all co-pays.
• Maintain sign in procedure for accuracy.
• Reminder calls for all Doctor appointments for the next day.
• Sending and Receiving Medical Records
• Running EVS
• Attend staff meetings, department meetings and complete all trainings required
• Other Duties as assigned.

Education

High School diploma

Job description

Haven House is seeking a Support Staff member to greet visitors and direct them to the correct department in a healthcare setting. The role acts as the first point of contact, handling calls, processing check-ins/outs, collecting co-pays, and maintaining accurate sign-in procedures.

The position requires a High School diploma, at least 3 years of professional office experience, computer literacy, and a valid PA driver’s license with required clearances.