Medical Receptionist - Outpatient Clinic

Detroit Wayne Integrated Health Network; Detroit (MI); Presencial; USD 21.000 - 26.000; Jornada completa

Descripción de la vacante

Detroit Wayne Integrated Health Network is seeking a Front Desk Receptionist with Medical Assistant experience to join the Outpatient Services team. The role blends front desk duties with medical support in an outpatient clinic setting in Detroit, MI.

Responsibilities include patient check-in/check-out, scheduling, coordinating care with psychiatrists, and assisting with clinical documentation while maintaining a professional, welcoming demeanor and HIPAA compliance.

Formación

• Experience in medical scheduling or front desk operations preferred.
• Familiar with HIPAA requirements and patient confidentiality.
• Excellent telephone etiquette and welcoming demeanor.
• Ability to handle multiple tasks from doctors, patients, and staff.

Responsabilidades

• Verify insurance coverage and referrals for each visit.
• Complete patient check-in and check-out, collect balances.
• Schedule appointments and send reminders.
• Assist patients and families by phone or electronic means.
• Coordinate with psychiatrists to support patient care.
• Enter vital signs into EMR as needed.

Conocimientos

Strong communication skills

Ability to multi-task

Teamwork

Professional demeanor

Educación

High School Diploma or GED

Herramientas

EMR/EHR software

Descripción del empleo

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Medical Receptionist - Outpatient Clinic

Direct Services Support Full Time Clerical Detroit, MI, US

Medical Receptionist - Outpatient Clinics

Senior Director of Outpatient Services

4

Non-Exempt

Yes

Varies

1.0

Detroit Wayne Integrated Health Network is looking for a full-time Front Desk Receptionist with Medical Assistant experience to join its growing team of Direct Outpatient Services and function as an integral part of the Community Care Clinic staff. We value professional, warm and caring individuals who are willing to serve people from diverse social, demographic and clinical backgrounds. This dual Front Desk /Medical Assistant role encompasses clinical, billing and administrative tasks and duties that are usually performed by a Medical Assistant and Front Desk Receptionist respectively.

The Front Desk/ Medical Assistant staff member is expected to maintain a professional and positive demeanor throughout all interactions with members and staff as well as a safe, secure, and healthy work environment by following and enforcing the clinic standards and procedures.

Specific Tasks

• Verify patient insurance coverage and any referrals needed at each visit.
• Complete check-in and check-out process of patients, including collecting any account balance or co-payments as needed.
• Schedule patient appointments and send reminder calls for upcoming appointments.
• Assist members and their family or legal representatives with their clinical needs by phone or electronic means.
• Collaborate closely with psychiatrists to coordinate patient care.
• Assists members and pharmacy with questions about medications and/or prescriptions.
• Coordinate ancillary services such as internal and external referrals, laboratory testing requests, acquisition of or sharing of medical records,
• Obtain and accurately enter vital signs into the Electronic Medical Record (EMR) as needed
• Assist with member clinical appointments, check-in and check-out.
• Prepare, submit and/or store necessary documentation for clinical services (E.g.: consent forms, ability to pay, releases of information, recipient rights, grievance forms if needed).
• Attend to phone calls and handle correspondence pertaining to daily clinical operations.
• Prepare and maintain the reception area clean and welcoming, with all necessary items (E.g. pens, forms, brochures).
• Ability to switch gears and multi-task is required.
• Must be able to manage the front desk with multiple lines and many patients at a time.
• Maintain a pleasant attitude at all times.

Qualifications:

• Clinical and/or administrative experience in a medical or outpatient community mental health setting is preferred.
• Ability to utilize electronic health record software.
• Must always maintain patient confidentiality and HIPPA requirements.
• Excellent telephone etiquette and a welcoming demeanor to members of the clinic which includes the ability to answer multiple incoming telephone calls.
• The ability to handle multiple tasks that come from doctors, patients and coworkers.
• Strong communication skills with ability to interact clearly with patients of all backgrounds.
• Ability to work well in a team environment and be creative.

REQUIRED Education

• High School Diploma or GED

REQUIRED Experience

• At least 1-2 years prior experience in medical scheduling, front desk operations, or medical administrative support in a fast-paced outpatient clinic

Required License(s)/Certifications

A valid State of Michigan Driver's License with a safe and acceptable driving record.

WORKING CONDITIONS:

• Work is performed in an office/clinic setting.

This description is not intended to be a complete statement of job content, rather to act as a general description of the essential functions performed. Management retains the discretion to add or change the position at any time.

EEOC Statement

DWIHN is an Equal Employment Opportunity Employer committed to fair, consistent, and merit-based hiring practices. All qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity, or any other status protected under applicable federal, state, local law.

Employment decisions are based solely on job-related qualifications, demonstrated competencies, and organizational needs. DWIHN maintains policies and procedures designed to ensure that recruitment, selection, promotion and all other employment actions are conducted in a manner that is objective, equitable and non-discriminatory.