Outpatient Driver/Administrative Assistant

North Star Behavioral Health, Ltd; Anchorage (AK); On-site; USD 21,000 - 30,000; Full time

Job summary

North Star Behavioral Health, Ltd seeks an Outpatient Driver/Administrative Assistant to provide safe patient transport and support daily clinic operations, coordinating appointments and reception duties.

You will assist with medical records, care coordination, insurance paperwork, data entry, and general administration, while ensuring a positive patient experience and adherence to policies.

Responsibilities

• Safely transports patients to and from outpatient appointments, groups, and approved community locations in accordance with facility policies.
• Conducts vehicle inspections, maintains transportation logs, ensures vehicle cleanliness, and reports maintenance concerns promptly.
• Greets patients and visitors, assists with check-in/check-out processes, and provides excellent customer service.
• Schedules patient appointments, coordinates transportation requests, and manages calendars as directed.
• Answers departmental phone calls, routes inquiries appropriately, and ensures timely follow-up.
• Assists with medical record management, scanning, filing, chart audits, and documentation compliance activities.
• Supports insurance authorization, referral tracking, and care coordination activities as assigned. Assists with office supply management, data entry, and general administrative support functions.
• Performs other duties as assigned.

Job description

Responsibilities

Position Summary: The Outpatient Driver/Administrative Assistant is responsible for providing safe and reliable transportation for patients participating in outpatient services while supporting the daily administrative operations of the department. This position assists with patient scheduling, reception activities, medical record management, care coordination, and general office functions to promote efficient clinic operations and a positive patient experience. The Driver/Administrative Assistant serves as an important liaison between patients, providers, and support departments while ensuring compliance with organizational policies and regulatory requirements.

Qualifications

Essential Job Duties/Responsibilities

• 1 Safely transports patients to and from outpatient appointments, groups, and approved community locations in accordance with facility policies. 35%
• 2 Conducts vehicle inspections, maintains transportation logs, ensures vehicle cleanliness, and reports maintenance concerns promptly. 10%
• 3 Greets patients and visitors, assists with check-in/check-out processes, and provides excellent customer service. 10%
• 4 Schedules patient appointments, coordinates transportation requests, and manages calendars as directed. 10%
• 5 Answers departmental phone calls, routes inquiries appropriately, and ensures timely follow-up. 10%
• 6 Assists with medical record management, scanning, filing, chart audits, and documentation compliance activities. 10%
• 7 Supports insurance authorization, referral tracking, and care coordination activities as assigned. Assists with office supply management, data entry, and general administrative support functions. 10%
• 8 Performs other duties as assigned. 5%