Outpatient Clinic Support & Patient Care Specialist

United Way of Greenville County; Silver Spring (MD); On-site; USD 38,000 - 52,000; Full time

Job summary

Forever Fit Physical Therapy and Wellness is seeking a Clinic Support Specialist to serve as the heartbeat of the outpatient orthopedic clinic. You will greet patients, aid with check-in, support therapy sessions, and help maintain an organized, clean environment.

You will handle scheduling, insurance verifications, copay collections, and daily data entry in the EHR system. Training is provided; prior experience is helpful but not required.

Qualifications

• Strong multitasker with excellent customer service instincts.
• Interest in physical therapy, exercise physiology, or healthcare administration.
• Comfortable with basic computer/clerical work.
• Basic health insurance knowledge a plus, not required.
• Prior experience helpful but not necessary — we train.

Responsibilities

• Deliver a warm, consistent welcome and support patients from check-in through their first visit and beyond.
• Assist patients with exercise execution and place them on modalities (heat, ice, etc.) as directed.
• Proactively solve scheduling conflicts before they become problems.
• Administrative Ownership: Confirm new patient paperwork is complete and check that insurance benefits and authorization have been verified by our back-office team ahead of appointments.
• Collect copays and balances with professionalism and accuracy.
• Fill same-day cancellations and keep the following week's schedule full.
• Basic clerical work and computer/data entry in our EHR system.
• Clinical & Environment Support: Assist therapists as needed to keep sessions running on time.
• Turn over treatment rooms between patients; keep equipment organized and sanitized.
• Monitor and restock supplies before shortages happen.
• Help maintain a clean, calm, organized clinic environment.

Skills

Multitasking

Customer service

Job description

Forever Fit Physical Therapy and Wellness is seeking a Clinic Support Specialist to serve as the heartbeat of the outpatient orthopedic clinic. You will greet patients, aid with check-in, support therapy sessions, and help maintain an organized, clean environment.

You will handle scheduling, insurance verifications, copay collections, and daily data entry in the EHR system. Training is provided; prior experience is helpful but not required.