Clinic Support Specialist | PT Tech

United Way of Greenville County; Silver Spring (MD); On-site; USD 38,000 - 52,000; Full time

Job summary

Forever Fit Physical Therapy and Wellness is seeking a Clinic Support Specialist to serve as the heartbeat of the outpatient orthopedic clinic. You will greet patients, aid with check-in, support therapy sessions, and help maintain an organized, clean environment.

You will handle scheduling, insurance verifications, copay collections, and daily data entry in the EHR system. Training is provided; prior experience is helpful but not required.

Qualifications

• Strong multitasker with excellent customer service instincts.
• Interest in physical therapy, exercise physiology, or healthcare administration.
• Comfortable with basic computer/clerical work.
• Basic health insurance knowledge a plus, not required.
• Prior experience helpful but not necessary — we train.

Responsibilities

• Deliver a warm, consistent welcome and support patients from check-in through their first visit and beyond.
• Assist patients with exercise execution and place them on modalities (heat, ice, etc.) as directed.
• Proactively solve scheduling conflicts before they become problems.
• Administrative Ownership: Confirm new patient paperwork is complete and check that insurance benefits and authorization have been verified by our back-office team ahead of appointments.
• Collect copays and balances with professionalism and accuracy.
• Fill same-day cancellations and keep the following week's schedule full.
• Basic clerical work and computer/data entry in our EHR system.
• Clinical & Environment Support: Assist therapists as needed to keep sessions running on time.
• Turn over treatment rooms between patients; keep equipment organized and sanitized.
• Monitor and restock supplies before shortages happen.
• Help maintain a clean, calm, organized clinic environment.

Skills

Multitasking

Customer service

Job description

Advertised Job Type: Permanent - Full-time regular employment

Work Type: On Site

Job Description

Forever Fit Physical Therapy and Wellness is looking for an energetic, detail-oriented Clinic Support Specialist (CSS) to be the heartbeat of our outpatient orthopedic clinic. You'll be the bridge between exceptional patient care and smooth day-to-day operations — the person patients remember, and the person therapists rely on.

What You'll Do

Deliver a warm, consistent welcome and support patients from check-in through their first visit and beyond

Assist patients with exercise execution and place them on modalities (heat, ice, etc.) as directed

Proactively solve scheduling conflicts before they become problems

Administrative Ownership

Confirm new patient paperwork is complete and check that insurance benefits and authorization have been verified by our back-office team ahead of appointments.

Collect copays and balances with professionalism and accuracy

Fill same-day cancellations and keep the following week's schedule full

Basic clerical work and computer/data entry in our EHR system

Clinical & Environment Support

Assist therapists as needed to keep sessions running on time

Turn over treatment rooms between patients; keep equipment organized and sanitized

Monitor and restock supplies before shortages happen

Help maintain a clean, calm, organized clinic environment

What We're Looking For

Strong multitasker with excellent customer service instincts

Interest in physical therapy, exercise physiology, or healthcare administration

Comfortable with basic computer/clerical work

Basic health insurance knowledge a plus, not required

Prior experience helpful but not necessary — we train