Clinical Support Specialist | PT Tech

United Way of Greenville County; Columbia (MD); On-site; USD 17,000 - 24,000; Part time

Job summary

Forever Fit Physical Therapy and Wellness is seeking a Clinic Support Specialist to be the heartbeat of our outpatient orthopedic clinic. You will welcome patients, support check-in, and help ensure smooth day-to-day operations from first visit onward.

You will assist with exercise demonstrations, manage scheduling, verify insurance, collect payments, and support therapists to keep sessions on time in a clean, organized environment.

Qualifications

• Strong multitasker with excellent customer service instincts.
• Interest in physical therapy, exercise physiology, or healthcare administration.
• Comfortable with basic computer/clerical work.
• Basic health insurance knowledge a plus, not required.

Responsibilities

• Greet and support patients from check-in through their first visit and beyond.
• Assist patients with exercise execution and place them on modalities as directed.
• Proactively resolve scheduling conflicts before they arise.
• Confirm new patient paperwork and verify insurance benefits and authorizations.
• Collect copays and balances with professionalism.
• Fill same-day cancellations and keep the following week's schedule full.
• Perform basic clerical work and data entry in the EHR system.
• Assist therapists to keep sessions on time and rooms ready.
• Turn over treatment rooms and keep equipment organized and sanitized.
• Monitor and restock supplies to prevent shortages.
• Maintain a clean, calm, organized clinic environment.

Skills

Strong multitasker

Excellent customer service

Healthcare interest

Job description

Advertised Job Type: Part-time - Part-time or hourly employment

Work Type: On Site

Job Description

Forever Fit Physical Therapy and Wellness is looking for an energetic, detail-oriented Clinic Support Specialist (CSS) to be the heartbeat of our outpatient orthopedic clinic. You'll be the bridge between exceptional patient care and smooth day-to-day operations — the person patients remember, and the person therapists rely on.

What You'll Do

Deliver a warm, consistent welcome and support patients from check-in through their first visit and beyond

Assist patients with exercise execution and place them on modalities (heat, ice, etc.) as directed

Proactively solve scheduling conflicts before they become problems

Administrative Ownership

Confirm new patient paperwork is complete and check that insurance benefits and authorization have been verified by our back-office team ahead of appointments.

Collect copays and balances with professionalism and accuracy

Fill same-day cancellations and keep the following week's schedule full

Basic clerical work and computer/data entry in our EHR system

Clinical & Environment Support

Assist therapists as needed to keep sessions running on time

Turn over treatment rooms between patients; keep equipment organized and sanitized

Monitor and restock supplies before shortages happen

Help maintain a clean, calm, organized clinic environment

What We're Looking For

Strong multitasker with excellent customer service instincts

Interest in physical therapy, exercise physiology, or healthcare administration

Comfortable with basic computer/clerical work

Basic health insurance knowledge a plus, not required

Prior experience helpful but not necessary — we train

Details

Part-time, 15 hours per week, year-round