Outpatient Clinic Front Desk Specialist

Bay State Community Services Inc; Quincy (MA); On-site; USD 21,000 - 26,000; Part time

Job summary

Bay State Community Services (BSCS) seeks a professional Receptionist for the Outpatient Clinic. You will be the first contact, handle front desk operations, greet visitors, answer calls, and perform administrative duties to keep daily clinic operations running smoothly.

The ideal candidate has 1+ year receptionist experience, strong communication, organizational, and confidentiality skills, and proficiency with MS Word, Outlook, Access, PowerPoint, and Excel.

Qualifications

• Minimum one year receptionist experience is required.
• High School diploma required.
• Exceptional customer service skills, including professional and pleasant telephone skills.
• Excellent organizational, verbal and writing skills.
• Ability to excel at details.
• Must be skilled in MS Word, Outlook, Access, PowerPoint and Excel.
• Able to multitask in a fast-paced environment.
• Willingness to work at least one late shift per week (until 7pm).
• Previous experience in a community health center is a plus.
• Speaking a relevant second language is a plus.

Responsibilities

• Greet and direct office visitors and answer calls, forwarding messages to staff.
• Maintain confidentiality and HIPAA/PHI compliance in daily work.
• Support intake, scheduling, and billing-related tasks for the clinic.
• Coordinate with the psychiatrist for appointments and patient files.
• Prepare intake packets and manage mail, supplies, and office equipment.
• Open/close the clinic and assist front desk during downtimes.
• Participate in meetings and trainings and work with a team spirit.

Skills

Customer service

Phone communication

Organizational skills

Verbal/written communication

Teamwork

Education

High School diploma

Tools

MS Word

Outlook

Access

PowerPoint

Excel

Job description

Bay State Community Services (BSCS) seeks a professional Receptionist for the Outpatient Clinic. You will be the first contact, handle front desk operations, greet visitors, answer calls, and perform administrative duties to keep daily clinic operations running smoothly.

The ideal candidate has 1+ year receptionist experience, strong communication, organizational, and confidentiality skills, and proficiency with MS Word, Outlook, Access, PowerPoint, and Excel.