Medical Support & Scheduling Specialist

U.S. Department of Veterans Affairs; Cheyenne (WY); On-site; USD 42,000 - 60,000; Full time

Job summary

U.S. Department of Veterans Affairs seeks an Advanced Medical Support Assistant (AMSA) at the Cheyenne VA Health Care System. The AMSA supports scheduling operations, Community Care coordination, and administrative services to veterans and their families, ensuring seamless inpatient and outpatient care.

The position emphasizes patient check-in/out, insurance data collection, and coordination with multiple clinical staff to resolve issues and maintain patient flow in a busy clinic environment.

Qualifications

• High school diploma or equivalent is required.
• Experience in scheduling, administrative support, or care coordination is preferred.
• Strong knowledge of medical terminology and patient-facing communication is expected.

Responsibilities

• Adhere to scheduling policies and procedures.
• Provide administrative support for scheduling operations and Community Care coordination.
• Coordinate administrative services for veterans, families, caregivers, and staff to ensure continuity of care.
• Handle patient check-in and check-out processes, including documentation and reminders.
• Explain insurance information collection and assist with related processes.
• Prepare reports and present data as needed and resolve patient concerns.

Skills

Scheduling

Care coordination

Medical terminology

Customer service

Communication

Education

High school diploma

Job description

U.S. Department of Veterans Affairs seeks an Advanced Medical Support Assistant (AMSA) at the Cheyenne VA Health Care System. The AMSA supports scheduling operations, Community Care coordination, and administrative services to veterans and their families, ensuring seamless inpatient and outpatient care.

The position emphasizes patient check-in/out, insurance data collection, and coordination with multiple clinical staff to resolve issues and maintain patient flow in a busy clinic environment.