Outpatient Care Navigator — Community Support

Meritus Health; Hagerstown (MD); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Life insurance

Short and long-term disability

Paid Time Off

401k plan

Education assistance

Employee assistance program

Shift differential

Job summary

Meritus Health is seeking a Community Navigator for Outpatient Care Management. You will support patients and families as they move through the healthcare system, focusing on coordination, outreach, and compassionate guidance.

You will assist with applications, transportation access, and care coordination from intake to case closure, while providing essential clerical support to the team. This role emphasizes improving health outcomes through community connections.

Qualifications

• High school diploma or equivalent required.
• Associate degree preferred.
• Clerical experience in a healthcare setting is a plus.

Responsibilities

• Assist patients with completing applications and accessing resources.
• Help patients connect with transportation and appointment reminders.
• Coordinate care from first contact to case closure.
• Provide general office and clerical support to outpatient care management.
• Help patients navigate the healthcare system with clarity.
• Contribute to population health goals through outreach and engagement.

Skills

Strong communication

Computer skills

Community resources knowledge

Task prioritization and organization

Education

High school diploma or equivalent

Associate degree preferred

Tools

Microsoft Office

EMR systems

Job description

Meritus Health is seeking a Community Navigator for Outpatient Care Management. You will support patients and families as they move through the healthcare system, focusing on coordination, outreach, and compassionate guidance.

You will assist with applications, transportation access, and care coordination from intake to case closure, while providing essential clerical support to the team. This role emphasizes improving health outcomes through community connections.