Community Navigator

Meritus Health; Hagerstown (MD); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Life insurance

Short and long-term disability

Paid Time Off

401k plan

Education assistance

Employee assistance program

Shift differential

Job summary

Meritus Health is seeking a Community Navigator for Outpatient Care Management. You will support patients and families as they move through the healthcare system, focusing on coordination, outreach, and compassionate guidance.

You will assist with applications, transportation access, and care coordination from intake to case closure, while providing essential clerical support to the team. This role emphasizes improving health outcomes through community connections.

Qualifications

• High school diploma or equivalent required.
• Associate degree preferred.
• Clerical experience in a healthcare setting is a plus.

Responsibilities

• Assist patients with completing applications and accessing resources.
• Help patients connect with transportation and appointment reminders.
• Coordinate care from first contact to case closure.
• Provide general office and clerical support to outpatient care management.
• Help patients navigate the healthcare system with clarity.
• Contribute to population health goals through outreach and engagement.

Skills

Strong communication

Computer skills

Community resources knowledge

Task prioritization and organization

Education

High school diploma or equivalent

Associate degree preferred

Tools

Microsoft Office

EMR systems

Job description

Community Navigator – Outpatient Care Management

Make a meaningful impact every day.

As a Community Navigator, you’ll play a key role in supporting patients and families as they move through the healthcare system. You’ll be part of an outpatient care management team dedicated to improving health outcomes through compassionate support, community outreach, and coordinated care.

What You’ll Do

• Assist patients with completing applications, registration forms, and accessing community resources
• Help patients connect with transportation services and provide appointment reminders
• Support seamless care coordination from initial contact through case closure
• Provide general office and clerical support to the outpatient care management team
• Help patients navigate the healthcare system with confidence and clarity
• Contribute to population health goals through outreach and patient engagement

What You Bring

• Education: High school diploma or equivalent required; Associate Degree preferred
• Experience:
  • Clerical experience in a healthcare setting preferred
  • Familiarity with Microsoft Office, fax systems, and electronic medical records preferred
• Skills & Abilities:
  • Strong communication and computer skills
  • Knowledge of community resources (preferred)
  • Basic understanding of medical terminology
  • Ability to prioritize tasks, stay organized, and manage multiple responsibilities

Why This Role Matters

You’ll be a trusted guide for patients who need support navigating complex systems. Your work helps ensure that every patient receives coordinated, continuous care—improving their health, stability, and overall experience.

Caring for Our Team

• Health, dental, and vision insurance available starting the 1st of the month following date of hire
• Life insurance, short and long-term disability coverage
• Paid Time Off begins accruing from day one
• 401k plan
• Education assistance programEmployee assistance program
• Shift differential for employees working evening, night, or weekend shifts

Happy to Help

At Meritus, we believe in a collaborative and caring work environment. Interactions are an opportunity to learn, listen and to be there for one another. Therefore, we provide warm welcomes, hospitality-driven closures, and are always Happy to Help.