Outpatient Care Access & Scheduling Specialist

Evolving Solution Services; Salem (VA); On-site; USD 38,000 - 46,000; Full time

Job summary

HopeTree Family Services is seeking a Clinical Support Specialist to provide administrative and operational support for the Outpatient Counseling Program. You will coordinate intakes, referrals, scheduling, insurance verification, billing preparation, records, and front-office operations, acting as a primary contact for clients and partners.

The role supports timely access to care, clinician productivity, billing readiness, accurate records, and a trauma-informed client experience.

Qualifications

• High school diploma or equivalent; at least two years in healthcare, behavioral health, human services, medical office administration, insurance services, or related field.
• Strong administrative, communication, organizational, customer-service, and confidentiality skills.
• Experience with client access, scheduling, insurance verification, billing, records, outpatient behavioral health, provider credentialing, payer enrollment, revenue cycle support, and electronic health record systems (MyEvolv preferred).

Responsibilities

• Serve as the first point of contact for clients, families, referral sources, and community partners with a professional, welcoming, trauma-informed approach.
• Manage incoming referrals, enter/refine referral information, and maintain referral statuses and tracking.
• Maintain clinician schedules in scheduling platforms and coordinate intake scheduling and referrals to clinicians.
• Verify insurance eligibility, benefits, copays, deductibles, and authorization requirements; assist with billing and collections.
• Maintain electronic and paper records per organizational standards and support quality improvement initiatives.

Skills

Communication skills

Organizational skills

Confidentiality

Customer service

Education

High school diploma or equivalent

Associate's or bachelor's desirable

Tools

MyEvolv

EHR systems

Job description

HopeTree Family Services is seeking a Clinical Support Specialist to provide administrative and operational support for the Outpatient Counseling Program. You will coordinate intakes, referrals, scheduling, insurance verification, billing preparation, records, and front-office operations, acting as a primary contact for clients and partners.

The role supports timely access to care, clinician productivity, billing readiness, accurate records, and a trauma-informed client experience.