Patient Services & Scheduling Specialist

Hopehealth-Inc; Florence (SC); On-site; USD 32,000 - 38,000; Full time

Job summary

HopeHealth, Inc. is seeking a Patient Support Representative in Florence, SC to handle patient registration, collect copays, and coordinate clinic support functions.

The role requires sharp communication, empathy, and the ability to work with clinical and non-clinical staff. The position emphasizes front-office duties, patient confidentiality, and effective scheduling, with opportunities to participate in QA activities and training.

Qualifications

• High School Diploma or equivalent required.
• Two year medical office experience preferred.
• Two years customer service experience.

Responsibilities

• Greets patient professionally both in person and on the phone.
• Answers incoming telephone calls and triages quickly and appropriately.
• Assist patients with completing necessary paperwork.
• Maintaining information confidentiality at all times.
• Scheduling of appointments.
• Comfort patients by anticipating anxieties and effectively answering questions.
• Keeps clinical team updated on schedule changes and patient arrivals.
• Ability to interpret, adapt, and apply guidelines and procedures.
• Required to participate in training opportunities.
• Helps promote office efficiency.
• Helps promote/meet practice goals established by leadership.
• Faxing records/authorizations in a timely manner.
• Participates in Continuous Quality Improvement activities, to include making recommendations for strategies to improve quality of care.
• Ability to advocate for the client by bringing concerns about the services to the attention of the clinical staff, provider, supervisor, or other management.
• Maintains petty cash amount. Runs daily report to reconcile all payments accepted throughout the day.
• Scans insurance cards and collects payments for copay and/or patient balance
• Verifies patient balances. Works with patient to implement a payment plan when necessary
• Manage inventory of needed office supplies
• Monitors the waiting area
• Keeps front office area clean and organized.
• Other duties as assigned

Skills

Excellent communication

Team collaboration

Initiative multitasking

Policies procedures regulations

EMR systems

Bilingual English/Spanish

Medical terminology

Interpersonal skills

Detail oriented

Compassion for patients

Diversity awareness

Professional appearance

Education

High School Diploma or equivalent

Two years medical office experience preferred

Two years customer service experience

Tools

EMR systems

Job description

HopeHealth, Inc. is seeking a Patient Support Representative in Florence, SC to handle patient registration, collect copays, and coordinate clinic support functions.

The role requires sharp communication, empathy, and the ability to work with clinical and non-clinical staff. The position emphasizes front-office duties, patient confidentiality, and effective scheduling, with opportunities to participate in QA activities and training.