Intake, Scheduling & Billing Coordinator

ADP, Inc.; Salem (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

HopeTree Family Services is seeking a Clinical Services Coordinator in Salem, VA to provide administrative support for the Outpatient Counseling Program. You will coordinate intakes, referrals, scheduling, insurance verification, and billing preparation, while ensuring a professional, trauma-informed client experience.

You will serve as the primary contact for clients and partners, manage scheduling using MyEvolv and other tools, maintain accurate records, and support revenue-cycle processes to

Qualifications

• High school diploma or equivalent; 2+ years in healthcare or related field.
• Strong administrative, communication, organizational, and confidentiality skills.
• Ability to manage multiple priorities with sound judgment and initiative.
• Desirable familiarity with Medicaid/Medicare, CAQH, and healthcare billing processes.

Responsibilities

• Serve as the first contact for clients, families, and partners with a welcoming, professional approach.
• Manage referrals, intake scheduling, and assignment to clinicians; maintain waitlists.
• Verify insurance eligibility, collect copays, and support billing readiness.
• Maintain records in the EHR; ensure HIPAA compliance and confidentiality.
• Coordinate scheduling in MyEvolv and other platforms to sustain client flow.
• Support credentialing, enrollment, and recredentialing activities with leadership.

Skills

Administrative skills

Communication skills

Organizational skills

Customer service

Confidentiality

Multitasking

Judgment & initiative

Education

High school diploma or equivalent

Associate's or Bachelor's degree

Familiarity with Medicaid/Medicare & billing

Tools

MyEvolv

Microsoft Bookings

Electronic Health Record (EHR) systems

CAQH

Enrollment systems for Medicaid/Medicare

Job description

HopeTree Family Services is seeking a Clinical Services Coordinator in Salem, VA to provide administrative support for the Outpatient Counseling Program. You will coordinate intakes, referrals, scheduling, insurance verification, and billing preparation, while ensuring a professional, trauma-informed client experience.

You will serve as the primary contact for clients and partners, manage scheduling using MyEvolv and other tools, maintain accurate records, and support revenue-cycle processes to