Outpatient Coordinator

ClearVista Behavioral Hospital; Lorain (OH); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical plan options

Dental & Vision

Generous PTO & holidays

401(k) with company contribution

Tuition reimbursement up to 15k

Job summary

ClearVista Behavioral Hospital in Lorain, OH, seeks a Care Coordination Specialist to manage outpatient referrals, intake, scheduling, and patient contact. You will collaborate with therapists, physicians, and staff to coordinate patient care, ensure timely intake and registrations, and maintain HIPAA-compliant records.

The role emphasizes accurate documentation and proactive patient engagement. The position supports group scheduling, program logistics, and quality metrics, with a commitment to

Qualifications

• Two or more years of experience in healthcare, behavioral health, medical office operations, or care coordination.
• Experience with EHR and MS Office.
• Strong organizational and communication skills.
• Knowledge of HIPAA and patient confidentiality.

Responsibilities

• Coordinate all outpatient referrals, intake requests, and scheduling for behavioral health services.
• Serve as the primary point of contact for patients, families, referral sources, physicians, hospitals, and community agencies.
• Ensure timely completion of intake documentation, insurance verification, authorizations, and registration requirements.
• Collaborate with therapists, psychiatrists, nursing staff, and leadership to coordinate patient care and appointment availability.
• Monitor provider schedules to maximize access, productivity, and continuity of care.
• Maintain accurate patient records and ensure documentation complies with organizational, state, federal, and accreditation standards.
• Track referrals, admissions, discharges, waitlists, cancellations, and no-show rates, identifying opportunities for process improvement.
• Assist with patient engagement efforts, including appointment reminders and follow-up communication.
• Coordinate outpatient group schedules, room assignments, and program logistics.
• Prepare reports related to program performance, patient census, referral trends, and quality metrics.
• Participate in interdisciplinary treatment team meetings and departmental quality improvement initiatives.
• Maintain confidentiality and compliance with HIPAA and all applicable regulations.
• Provide exceptional customer service while promoting a welcoming and professional environment for patients and visitors.
• Perform other duties as assigned to support outpatient program operations.

Skills

Healthcare scheduling

EHR systems

Microsoft Office

Customer service

Organization & multitasking

HIPAA knowledge

Tools

EHR software

Microsoft Office

Job description

• Coordinate all outpatient referrals, intake requests, and scheduling for behavioral health services.
• Serve as the primary point of contact for patients, families, referral sources, physicians, hospitals, and community agencies.
• Ensure timely completion of intake documentation, insurance verification, authorizations, and registration requirements.
• Collaborate with therapists, psychiatrists, nursing staff, and leadership to coordinate patient care and appointment availability.
• Monitor provider schedules to maximize access, productivity, and continuity of care.
• Maintain accurate patient records and ensure documentation complies with organizational, state, federal, and accreditation standards.
• Track referrals, admissions, discharges, waitlists, cancellations, and no-show rates, identifying opportunities for process improvement.
• Assist with patient engagement efforts, including appointment reminders and follow-up communication.
• Coordinate outpatient group schedules, room assignments, and program logistics.
• Prepare reports related to program performance, patient census, referral trends, and quality metrics.
• Participate in interdisciplinary treatment team meetings and departmental quality improvement initiatives.
• Maintain confidentiality and compliance with HIPAA and all applicable regulations.
• Provide exceptional customer service while promoting a welcoming and professional environment for patients and visitors.
• Perform other duties as assigned to support outpatient program operations.

Qualifications

Required

• Must be 21 or older
• Two or more years of experience in healthcare, behavioral health, medical office operations, or care coordination.
• Strong organizational, communication, and customer service skills.
• Experience working with electronic health records (EHR) and Microsoft Office applications.
• Ability to prioritize multiple tasks in a fast-paced healthcare environment.
• Knowledge of HIPAA, patient confidentiality, and healthcare scheduling processes.

Why You’ll Love It Here (Full‑Time Benefits)

Multiple medical plan options, Vista Wellness (physician/pharmacy), Dental, Vision

Generous PTO and paid holidays

401(k) with company contribution; Life and disability coverage

Tuition reimbursement up to $15,000 and student loan forgiveness programs