Outlets Supervisor: Guest Experience & F&B Ops Lead

Concord Hospitality Enterprises; Atlanta (GA); On-site; USD 42,000 - 50,000; Full time

Benefits offered by this job

Competitive wages

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) match

Tuition assistance

Discounted room rates

Training & advancement

Job summary

Concord Hospitality Enterprises in Atlanta, GA is seeking an Outlets Supervisor to manage daily food & beverage operations across the hotel’s outlets, ensuring service quality and brand standards. You will supervise bartenders, servers, bussers, and banquet staff, train teams on service, and collaborate with kitchen and events teams to deliver exceptional guest experiences.

This full-time role requires wine/beverage knowledge, a proactive approach, and flexibility with morning/night, weekends,

Qualifications

• Minimum 1 year in a similar role.
• Extensive knowledge in wine, beverages, and bartending proac tices.
• Micros system experience preferred.
• Strong problem-solving and prioritization skills.
• Punctual, dependable work ethic with a warm, approachable demeanor.
• Ability to work well under pressure in a fast-paced environment.
• Excellent communicator who values teamwork and collaboration.
• Physically able to stand, sit, walk for extended periods.
• Physically able to move, lift up to 40 pounds without assistance.

Responsibilities

• Support the daily operation of all food & beverage outlets.
• Supervise bartenders, servers, bussers, and banquet bartenders.
• Train associates on service standards, guest engagement, beverage knowledge, sanitation, and proper service procedures.
• Assist with scheduling, evaluating, and guiding associates.
• Maintain open communication between management and staff; administer disciplinary actions when necessary.
• Ensure associates have the tools and equipment needed to perform their jobs.
• Take action to resolve guest service and operational issues, coordinating with kitchen when required.
• Participate in weekly staff, sales, and F&B meetings, and monthly inventory.
• Ensure F&B presentation, accuracy, and service quality meet brand standards.
• Support front-of-house operations across the hotel as needed.

Skills

Wine knowledge

Beverages knowledge

Bartending

Problem solving

Communication

Teamwork

Physical stamina

Shift flexibility

Tools

Micros system

Job description

Concord Hospitality Enterprises in Atlanta, GA is seeking an Outlets Supervisor to manage daily food & beverage operations across the hotel’s outlets, ensuring service quality and brand standards. You will supervise bartenders, servers, bussers, and banquet staff, train teams on service, and collaborate with kitchen and events teams to deliver exceptional guest experiences.

This full-time role requires wine/beverage knowledge, a proactive approach, and flexibility with morning/night, weekends,